Refund Reference Number (RRN) from Apple

A refund for what? The process may be different according to what is being refunded.

This support article explains how to check the status of a refund for apps or media content that you bought from Apple, and how long it takes to receive a refund if you are granted one --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

After you request a refund you'll receive a status update by email within 48 hours. IF your refund is approved (with a few exceptions Apple does not automatically grant refunds), the funds are applied to the same payment method that you used to buy the item. How long it takes for a refund to appear on your account or statement depends upon the payment method used:

● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

Since the article specifically says "statement", which for me is the thing that arrives monthly in my mailbox, I wonder if you check your daily card transactions if you might see it earlier?

For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".

For the Apple Store, Go to:

Returns & Refunds - Shopping Help - Apple

then scroll down to “Refunds”

Apple does not do support by email unless it is something they initiate. And speaking of email, have you checked any email from Apple you may have received about this? If there's a reference number, I would expect it to be in that email.

mahdijee wrote:

How can i contact them through email ?

Kilgore-Trout is correct. We cannot provide that information. But this Apple Support page may be helpful:

Check the status of a refund for apps or content that you bought from Apple - Apple Support

Contact Apple Support directly. This is a user-to-user forum.