Are marks and scratches normal?

“Are marks and scratches normal?: marks and scarches this is normal or not”

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Thank you for the screenshot.

Are Scratches Normal?

The answer would be circumstantial. No. Scratches are NOT normal —not when opened right out-of-the-box. Nor is that expected, for that matter. If that is how it is out-of-the-box, then you should return it, as it is a faulty device.

Take to an Apple Store:

You'd setup a Genius Bar Appointment at your local Apple Store, taking it in for service. There, it will be diagnosed, and you'll be provided with your options.

So, if new…

Contact Apple Support:

I would contact Apple Support, letting them know of what has occurred here. Show this to Apple, by performing some screensharing with the Apple Rep while on the phone. Doing so, the Apple Rep will see what is going on from YOUR perspective. Use my User Tip: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip

• Contact Us - Choose Locations
• Ask to speak with the Apple Store Staff
• Proceed from there as necessary

Yes, without a protective case, your going to get scratches.

Cleaning. Clean iPhone immediately if it comes in contact with anything that may cause stains, or other damage—for example, dirt or sand, ink, makeup, soap, .

Important handling information for iPhone