Accessing old I tunes library on Windows 11 laptop

Why are some songs on itunes greyed out with cloud download icon next to them? I cant play them on windows 11 . I purchased all of them.

Posted on Jan 25, 2026 7:48 AM

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Posted on Jan 25, 2026 9:44 AM

2 possibilities. 1: The tracks have not been downloaded yet or 2 and more likely, you have not yet authorized this computer to play purchases from your account.


The first one is easily resolved by clicking on the cloud icon.

for the second one, follow the steps in the link below.

click here ➜ Authorize a PC to play iTunes purchases - Apple Support


1 reply
Question marked as Top-ranking reply

Jan 25, 2026 9:44 AM in response to Digitalerror

2 possibilities. 1: The tracks have not been downloaded yet or 2 and more likely, you have not yet authorized this computer to play purchases from your account.


The first one is easily resolved by clicking on the cloud icon.

for the second one, follow the steps in the link below.

click here ➜ Authorize a PC to play iTunes purchases - Apple Support


Accessing old I tunes library on Windows 11 laptop

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