iPhone 15 Apple Pay and Wallet tickets not working

iPhone 15 iOS 26.2 my iPhone will not send info to cash registers using Apple Pay or using mobile tickets in the wallet at sporting Arenas. It has worked in the past, but does not work now. I have to rely on my Apple Watch to complete transactions.


Posted on Jan 25, 2026 10:52 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 26, 2026 9:28 AM

Sounds like the NFC is not working on your iPhone. You’ll need to contact Apple Support and confirm your NFC is working properly.


If you have a heavy duty case on your iPhone you can try removing the case and attempting a transaction.


You’ll need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support

1 reply
Question marked as Top-ranking reply

Jan 26, 2026 9:28 AM in response to stompinat

Sounds like the NFC is not working on your iPhone. You’ll need to contact Apple Support and confirm your NFC is working properly.


If you have a heavy duty case on your iPhone you can try removing the case and attempting a transaction.


You’ll need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support

iPhone 15 Apple Pay and Wallet tickets not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.