No Calls or SMS after iOS16.7.13 earlier today

yes, me too. this is definitely the ios update with all the above issues purely due to update. my sim card also works well in the other phones without the update. mine is iphone X.

im just calling them now - looks like a back up and downgrade if you want the phone back for now

FYI - i just tried 000 and it actually does not work either :)

You can go to a Telstra PayPhone as calls are free.

Yes I have exactly the same issue. One minute my phone working perfectly then bam no calls, no hotspot, no number, LTE only after the update. No matter what I do I can’t get it to work. Come on Apple fix this quickly.!

I too am experiencing this. I updated my iOS this morning to v16.7.13. Since then my iPhone 8 will not allow me to make or receive calls, send & receive text and access the internet using my SIM. Essentially anything to do with my SIM / carrier function, do not work. If I connect using WiFi, it will work, but still won't be able to make or receive calls.

I need this sorted ASAP.

I spoke with Apple today, and they advised that when my iPhone X was originally shipped it was configured for Vodafone. It’s now running on the Belong network through Telstra. I’m wondering whether this mismatch could be causing the issue, as the device may be getting confused about which carrier it should be using.

Hi darkmatta, it's now 9.51am Adelaide SA time on the 29th. Do you have any update?

I'm very frustrated like the rest of us here, I'm keen to click on your link but am too scared with all the scamming going on.

catsforlife73 wrote:

iPhone 16e cannot make or receive phone calls

Since this thread is specific to iOS 16.7.13 that affects devices using the Telstra network in Australia, you may want to create your own question with your device specifics so you can get assistance that will not be mixed in with something different here.

Same experience. This is a major issue, with emergency implications especially for people without home WIFI. I was brushed off by the Apple Store staff in Canberra yesterday afternoon, and had similar experience with Telstra. I have been forced to raise the matters with Minster Wells. It reminds me of the Optus outage. Apple and Telstra senior executives should be taking this more seriously!

All fixed, what a relief.

Clearly a "programmer error" & scary, I felt totally lost without my phone, but we are all human & mistakes happen.

The best part was Telstra Australia was "on to it" quickly & my interactions with Apple were superb. Kept me informed & were genuinely concerned. Great customer support.

I'll be holding onto my trusty clapped out iPhone 8 until all the app updates force me out.

> Whether you have Automatic Updates turned on or off, the update will not be installed on your device until it has been properly signed by Apple.

This does not help nor apply if the update was done in the first 24-36 hours after the update was released... it *was* signed then, and was installable. However, if there is an issue with iOS 16.7.13 that is not related to "No Calls or SMS", and the affected iPhone models (i.e. 8, 8 Pro, X), this might warrant it's own thread, as I think this one is effectively resolved now.

As a side note, I really appreciate the moderator removing the link from my post, and leaving it in all the others prior. Great consistency there!

pfeerick wrote:

> Whether you have Automatic Updates turned on or off, the update will not be installed on your device until it has been properly signed by Apple.

This does not help nor apply if the update was done in the first 24-36 hours after the update was released... it *was* signed then, and was installable.

As you saw in the post replied to, they had previously attempted to install the update and if failed due to the verification and that is because it was no longer being signed. Downloading a version supplied from a third party site and installing that ipsw with iTunes can certainly be problematic. Downgrading using a version from a site such as that can also result in complete data loss depending on if there is a backup available.

Users now will still see the iOS 16.7.13 as an available update, but it will not be installed even if you have Automatic Updates turned on.

Certainly if you have an issue with 16.7.13 that was installed earlier and the issue was not resolved by the Telstra Carrier Update for those users affected, creating a new post would be the appropriate route to take.

pfmodel wrote:

As a result of this apple software upgrade issue I am no longer seriously considering purchasing the new Apple knitted and tastelessly coloured iSock for $150.

In my view the upgrade issue saved you $150. I guess I am just not a fashionista. Anyway, thanks for the clarification.

Frosinone50 wrote:

unable to verify update

Correct, there is nothing you need to do at this point. The update is not available to be installed and still shows up in your Settings. I would expect a point update that would replace it shortly, or possibly Apple will start signing it again, but no other information has been provided.

Ok I’ll call 1300 …… oh wait. I can’t call. 🤪