how to unlock phone w Face ID it docent work

iwant to chat w appel bc i forgot mt phone pass and ui want to look it with Face ID but it tells my to but my pass but io frgot it how can I open it w Face ID

iPhone 15, iOS 18

Posted on Jan 28, 2026 4:40 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 28, 2026 6:43 AM

If you have a forgotten/unknown device passcode, or have a disabled device (device unavailable or lockout screen), you unfortunately have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled, or if you were using iCloud to store that data. If you end up having to use a computer and you do not have one, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You can also use a PC with iTunes. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below, and other links off it, provides system and model specific instructions:


If you forgot your iPhone passcode or your iPhone is disabled - Apple Support


You can restore it from a backup as described in this support article --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support Some items will restore automatically once you make sure you are signed into iCloud (if you were using iCloud to sync these services).


If you reset your passcode in the last 72 hours and have forgotten it, read this article about a special reset service available in iOS 17 and higher. --> Temporarily use your old passcode when you forget your new passcode on iPhone or iPad - Apple Support



2 replies
Question marked as Top-ranking reply

Jan 28, 2026 6:43 AM in response to danakaka

If you have a forgotten/unknown device passcode, or have a disabled device (device unavailable or lockout screen), you unfortunately have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled, or if you were using iCloud to store that data. If you end up having to use a computer and you do not have one, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You can also use a PC with iTunes. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below, and other links off it, provides system and model specific instructions:


If you forgot your iPhone passcode or your iPhone is disabled - Apple Support


You can restore it from a backup as described in this support article --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support Some items will restore automatically once you make sure you are signed into iCloud (if you were using iCloud to sync these services).


If you reset your passcode in the last 72 hours and have forgotten it, read this article about a special reset service available in iOS 17 and higher. --> Temporarily use your old passcode when you forget your new passcode on iPhone or iPad - Apple Support



how to unlock phone w Face ID it docent work

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