I have tried force-quitting the App Store application, restarting the computer, updating payment.
I have also signed out and back in again multiple times. Nothing worked.
[Edited by Moderator]
MacBook Pro (M2, 2022)
Ok, the first thing I recommend is to start up your Mac in Safe Mode and try again. It will take more time to start up in Safe Mode and the screen will be different. To exit Safe Mode, just restart again normally. If it works while in Safe Mode, then it is likely you have a third party application being installed on startup and we can investigate further what that is.
Start up your Mac in safe mode - Apple Support
Ok, the first thing I recommend is to start up your Mac in Safe Mode and try again. It will take more time to start up in Safe Mode and the screen will be different. To exit Safe Mode, just restart again normally. If it works while in Safe Mode, then it is likely you have a third party application being installed on startup and we can investigate further what that is.
Start up your Mac in safe mode - Apple Support
It may help to provide a Screenshot of what you are seeing as long as it does not include any personal information such as your Apple Account.
If you have a VPN installed or using any form of AntiVirus software, that is likely going to give you problems.
screenshot added. I haven't added anti-virus or vpn software, at least consciously.
I have tried force-quitting the App Store application, restarting the computer, updating payment.
I have also signed out and back in again multiple times. Nothing worked.
Mac Jim ID, that worked! Thanks so much!
Beedubyayardee wrote:
Mac Jim ID, that worked! Thanks so much!
You are welcome, and thanks for the update!
App Store does not download free apps. A dialogue box appears with "cancel" as the only option.
