iTunes app on iPhone won't sign in and returns to main page

The iTunes app on my iPhone will not accept my log-in and password. It's not saying either are incorrect, but the screen loads and returns to the main iTunes app front page and does not sign into my account. I'm running 26.2.1 on my iPhone 12.

Posted on Jan 29, 2026 11:39 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 29, 2026 12:33 PM

Sorry, your question is a but confusing.


The iPhone does not have an iTunes App.


It has an iTunes Store app and a Music app, neither of which offer a login option directly. Which one are you referring to?


Both Apps use the account logged in at Settings ➜ Account ➜ Media & Purchases.


If there is no Apple Account signed in there it should offer a Sign In option, otherwise it will have the Sign Out option in red at the top, a View Account button below that and a Cancel button at the bottom of the short menu.


If the account is correctly logged in, the iTunes Store app will show the Music tab page of the store and the Music app will just show the Home Tab by default.


If you explain exactly try what you are trying to do, someone may be able to advise a course of action. Also why is it wrong for it to go back to the Home Screen after signing in?

What can't you do? Or what is the issue exactly?

1 reply
Question marked as Top-ranking reply

Jan 29, 2026 12:33 PM in response to digiman012001

Sorry, your question is a but confusing.


The iPhone does not have an iTunes App.


It has an iTunes Store app and a Music app, neither of which offer a login option directly. Which one are you referring to?


Both Apps use the account logged in at Settings ➜ Account ➜ Media & Purchases.


If there is no Apple Account signed in there it should offer a Sign In option, otherwise it will have the Sign Out option in red at the top, a View Account button below that and a Cancel button at the bottom of the short menu.


If the account is correctly logged in, the iTunes Store app will show the Music tab page of the store and the Music app will just show the Home Tab by default.


If you explain exactly try what you are trying to do, someone may be able to advise a course of action. Also why is it wrong for it to go back to the Home Screen after signing in?

What can't you do? Or what is the issue exactly?

iTunes app on iPhone won't sign in and returns to main page

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.