Not sure what you mean by "Apple Consultant".
When you use the chat option or call option in Apple's the https://getsupport.apple.com website you get direct contact with Apple Support personnel. Personal information should not be required unless the issue you are having calls for it in some way. In regular circumstances it should not be requested.
Beyond that, you can use the numbers in the following web page to place a call to Apple Support in your country.
click here ➜ Contact Apple Support - Apple Support
If you are using some other method of getting into a chat, it may not be Apple or Apple support you are actually chatting with.