hey so i've been trying to verify my identity on my apple pay, and i put everything it asks and at the end it just asks me for my name all over again and it's a just a loop. is there a way to fix this? i've forced reseted my phone, turned apple cash on and off and other things and it's still not working. i have an iphone 16 and it's on the latest update
iPhone 16, iOS 26
Apple Pay has no verification process. I suspect you’re referring to Apple Cash which is serviced by Green Dot Bank. Green Dot in compliance with federal banking regulations must positively identify their customers. These regulations are common known as KYC regulations (Known Your Customers).
The loop you’re experiencing generally means they’re having an issue identifying you or you’re not eligible for the service.
Apple plays no part in the verification process and all results are only known to Green Dot Bank. Apple is not a bank and offers Apple Cash as a service to Apple owners and users. The please contact an Apple Cash specialist at Green Dot Bank for further assistance.
Contact Green Dot Bank:
by calling (877) 233-8552,
by mail for disputes at P.O. Box 9, West Chester, Ohio,
by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
visit www.greendot.com
https://applecash.greendot.com/termsconditions/
Apple Pay has no verification process. I suspect you’re referring to Apple Cash which is serviced by Green Dot Bank. Green Dot in compliance with federal banking regulations must positively identify their customers. These regulations are common known as KYC regulations (Known Your Customers).
The loop you’re experiencing generally means they’re having an issue identifying you or you’re not eligible for the service.
Apple plays no part in the verification process and all results are only known to Green Dot Bank. Apple is not a bank and offers Apple Cash as a service to Apple owners and users. The please contact an Apple Cash specialist at Green Dot Bank for further assistance.
Contact Green Dot Bank:
by calling (877) 233-8552,
by mail for disputes at P.O. Box 9, West Chester, Ohio,
by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
visit www.greendot.com
https://applecash.greendot.com/termsconditions/
Apple Pay identity verification stuck in a loop
