I want to request a refund for a subscription. But It doesn't work(
I want to request a refund for a subscription. I followed the instructions on this page: Request a refund for apps or content that you bought from Apple - Apple Support. I went to the correct link and selected the appropriate options. Then I indicated that the subscription was charged accidentally.
However, the system does not show the subscription I need to refund. The subscription does exist — I have the invoice — but it does not appear under the refund options for subscriptions. I have tried this about ten times, and each time I end up in the same loop: I follow the link, select the item, and nothing changes.
I also tried using the refund links in the invoice, but they lead to the same loop and do not allow me to submit the request.
It seems that in my Apple account, for some reason, there is no option to refund this subscription, and I do not know how to fix it on my own. Therefore, I need help from a support representative who can check my account and assist with the refund instead of sending me back to the standard instructions that do not work in my situation.
I have spent about two hours trying to request the refund without success.
Thank you.
iPhone 13, iOS 18