I have purchased 3 tones from Tone store. I did it from within clock/alarm app. I can’t find them in my purchased ringtones. I have gone to settings/sounds/ringtones, download purchased ringtones, etc…nothing - my bank knows I purchased these 3 tones (they show up on my bank statement). How do I track them down?
iPad Pro (4th generation)
OMG do I feel stupid. Finally got on a support call - the tones I purchased are Text tones not ringtones. How the heck was I supposed to know that? I get that the Tone store IS the iTunes Store, but none of this is intuitively obvious.
Thank you for your replies and patience. You can see why my handle includes the word Luddite.
OMG do I feel stupid. Finally got on a support call - the tones I purchased are Text tones not ringtones. How the heck was I supposed to know that? I get that the Tone store IS the iTunes Store, but none of this is intuitively obvious.
Thank you for your replies and patience. You can see why my handle includes the word Luddite.
Purchasing Tones through the Clock app is the same as purchasing it from the iTunes Store.
The Clock app redirects you to the iTunes Store.
Have you already clicked "Download All Purchased Tones"?
I assume you're using the same Apple ID?
When you purchase a Tone through the iTunes Store, you receive an invoice from Apple.
Did you also receive an invoice from Apple?
If so, click the "Report a Problem" link.
See also and ask for more support:
Subscriptions and Billing — Official Apple Support
See in this thread - Soosie_J215 response:
I can find my ringtone purchase on Itunes… - Apple Community
Whenever you purchase anything from Apple, you'll always receive an invoice from Apple for music, games, and other items, including ringtones.
You should normally receive the invoice within 2-4 days. Check your inbox.
Yes, definitely contact Apple.
Thank you. I purchased the Tones while using my Clock app, in choosing alert sounds for Alarms. I clicked on “Tone Store” and downloaded them there.
The thread in your link is instructions for if they were downloaded from iTunes. I don’t think the Tones store is part of iTunes, is it? I feel so stupid.
I have clicked Download purchased tones several times. I think I’m under the same Apple ID; same device anyway.
I did not receive an invoice from Apple. It was a few days after I downloaded them before they showed up in my online bank register, but that’s not unusual. I may try to contact Apple directly.
Just noticed your link to Apple support, thank you.
Also, I get an email from Apple whenever I buy anything - occasional in-game purchases, etc. Are those emails actually invoices?
It's what you're used to, but I think it's easier to buy ringtones and/or text tones (= alert tones) through the iTunes Store.
See the attached screenshot:
Where are my purchased tones?
