Return New iPhone to the store in Europe

Hallo guys, I have bought IPhone 17 pro max from Apple Store in Barcelona and I have travel back to Germany and I want to return my phone to the store , my question can I return it here in Germany or not also the 14 days period still I have 8 days left for it.

iPhone 17 Pro Max, iOS 26

Posted on Feb 1, 2026 11:40 PM

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Posted on Feb 2, 2026 12:00 AM

I believe you will have to get back to Spain to return it. Exchange or refunds need to happen in the country where the item was sold by Apple. Your local Apple Store would be able to confirm this, and/or help you within their means and policies.


Devoluciones y reembolsos - Ayuda para comprar - Apple (ES)

Rückgabe & Erstattung - Einkaufshilfe - Apple (DE)

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Question marked as Top-ranking reply

Feb 2, 2026 12:00 AM in response to OsamaZzA

I believe you will have to get back to Spain to return it. Exchange or refunds need to happen in the country where the item was sold by Apple. Your local Apple Store would be able to confirm this, and/or help you within their means and policies.


Devoluciones y reembolsos - Ayuda para comprar - Apple (ES)

Rückgabe & Erstattung - Einkaufshilfe - Apple (DE)

Feb 2, 2026 4:31 AM in response to OsamaZzA

Hi, I’m a former Apple Store manager and officially you can’t. The Apple return policy for both Spain and Germany specifically state that returns must be made in the country of purchase. That’s the official policy. EU regulations only say that a 14 day right to return must be granted, but do not state that a return can be made in any EU country.


Since you’re in Germany it can’t hurt to ask the manager at an Apple Retail Store. They might know a way to grant an exception. It won’t hurt to ask. What’s the worst thing that’ll happen, you make a friend with an Apple Store manager.

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Return New iPhone to the store in Europe

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