Apple won’t let me start family sharing. “Need adult”

I am trying to start a family on my apple account, but I get greeting with a pop up saying that I need to get an adult family member with a valid itunes payment method to set up family sharing. I have checked my birthday under my apple info, it’s up to date, I am over 18. I have a visa hooked up to my apple account as a payment. Not sure what else to do at this point. I was in an apple family but I left it months ago.

Any help appreciated.

iPhone 13 Pro

Posted on Feb 3, 2026 8:35 AM

Reply
3 replies

Feb 3, 2026 9:50 AM in response to fishflyer59

Ask Apple about this. If I had to guess, I know that for some services Apple calculates age by "year of birth" and if you just turned 18 they may think you are still too young.


Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support Scroll down to “Connect with live support”. If your country is not in the list, go to the “Other countries” entry at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.


For chat, you can try using the Apple Support App —> https://apps.apple.com/app/apple-support/id1130498044


For chat help with a USA Apple Account —>

https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198



Apple won’t let me start family sharing. “Need adult”

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