Unable to connect iPhone 17 to hearing aids or JBL speaker via Bluetooth

I have just purchased an iPhone 17. I cannot connect to my hearing aids or my JBL speaker via Bluetooth. The phone refuses to even show these devises. Frustrating is not the word, am so annoyed, does anyone have solutions. it knows my watch is nearby.


[Re-Titled by Moderator]

Original Title: bluetooth with iPhone 17

iPhone 17, iOS 26

Posted on Feb 3, 2026 6:03 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 3, 2026 6:10 PM

For your hearing aids see: Use hearing devices with iPhone - Apple Support


For your speakers, the speaker must be in pairing mode; check the manual for it to see how to do that; you have have to factory reset it to remove other pairings if the speakers don’t support multiple simultaneous pairings.

2 replies

Feb 3, 2026 6:23 PM in response to GoldRhino

Well you know that Bluetooth is working correctly if your Watch is connected and working reliably.


So, the first task would be to find out why the hearing aids and speaker are not sending out a Bluetooth signal to be recognized by your iPhone.


Is it possible that you were using the hearing aids and speaker with another iPhone or other device? If yes, the hearing aids and speaker are still looking to connect to that device, and they will not offer a new signal to a new device....(your iPhone)....unless they are reset.


Another way to say the same thing.......the hearing aids and speaker need to first "forget" the device that they were connected to previously.


Frankly, the issue that you are having at this time is not an iPhone issue. It is a JBL and hearing aid issue....but we will try to help. You may receive faster results by contacting the customer support people at the hearing aid company and at JBL.


Have you followed the instructions from JBL to reset the speaker? Here they are:


https://support.jbl.com/no/no/howto/jbl-go-series-clip-4-eco-how-to-reset/000017648.html


We don't know what the make and model number of your hearing aids might be, but if you can provide that information, we will conduct a search to see what we can find. As mentioned earlier......you may get faster results by directly contacting the customer support people at the hearing aid company.



Unable to connect iPhone 17 to hearing aids or JBL speaker via Bluetooth

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.