Unlock iPhone

This is not Apple Support or Apple. They’re not here and do not participate here. We’re all Apple users just like you. No one here can unlock your iPhone.

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Kassq wrote:

Телефон купувала пів року тому (у вересні) в магазині «Ябко». Дві неділі тому вийшла зі свого айклауду та ввійшла в інший під впливом шахраїв через що телефон тепер заблокований. Маю коробку та імей від телефону, а магазин відмовляє в видачі копії чеку щоб я могла розблокувати ВЛАСНИЙ телефон.

iPhone 13

Зараз на моєму телефоні не знайома мені пошта і я не знаю що робити тому що я не маю зв'язку навіть з шахраями

Automated translation (from Ukrainian):

"I bought the phone half a year ago (in September) at the Yabko store. Two Sundays ago, I logged out of my iCloud and entered another one under the influence of scammers, which is why the phone is now blocked. I have a box and a phone name, but the store refuses to issue a copy of the receipt so that I can unlock my OWN phone.

iPhone 13

Now I don't know the mail on my phone and I don't know what to do because I don't have a connection even with scammers"

The phone is lost to you. Use it as an interesting paperweight or recycle it responsibly. In the future, when you get another phone, don't log into strangers' Apple Accounts – no matter what "goodies" they promise; no matter what sob stories they tell.

Without the receipt, Apple will not unlock the phone. It is very likely that the scammers placed the phone into Lost Mode, in which case Apple would not unlock the phone even with a receipt.

Sorry. You fell for a scam and have now lost control of the device. Apple can't help you.

Recycle it and go buy a phone you can use.

Don't EVER log into someone else's Apple account on your devices.

Wouldn't Apple require a receipt that indicated that the phone was sold by an authorized Apple dealer and the customer was the original owner of the phone?

I doubt that the user who purchased an iPhone 13 six month ago was the original owner.

Even if they have that, if it's in lost mode, they will not intervene.

Understood, thanks.