Reconsideration of refund for accidental app subscription

Hello Apple Support Team, I would like to request a review of my refund request. I subscribed to this app by mistake, as the subscription process occurred without my knowledge. I have not used any of the app's features or services. I understand Apple's refund policy, but since this was a completely accidental purchase and I received no benefit from this subscription, I would like to request a reconsideration of my request. Thank you very much for your help and understanding.

iPhone XR, iOS 18

Posted on Feb 6, 2026 5:33 PM

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Question marked as Top-ranking reply

Posted on Feb 6, 2026 7:28 PM

Confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ If you want to cancel a subscription from Apple - Apple Support

If you subscribed to this directly with a third party, see: About purchases not billed through the App Store or Apple In-App Purchase - Apple Support instead. You need to work directly with the vendor, not Apple.


Notes:

• "If you signed up [which involves very intentional steps by you or a user of your device, accompanied by warnings along the way] for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends." Note that by using an app like this you are automatically agreeing (always read the fine print) to this happening, are responsible for reading if this will happen, and canceling the subscription before the trial ends. E.g., https://discussions.apple.com/thread/256230049?answerId=261793271022

• Deleting an app does not cancel a subscription.

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then. Note special conditions for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

• Read the article to see what to do about subscriptions that do not appear in your list. If you still can't find a subscription, contact Apple Support using the link at the end of the support article.

• Canceling a subscription does not automatically start a refund.

• If you had a free trial previously, you do not get a second one and a subscription will start immediately.

• This thread (particularly posts by MacJimID) outlines complex scenarios regarding subscriptions and trials. ➔ Refund request for unintended Snapchat Pl… - Apple Community


If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support According to Apple’s terms, refunds are only made to remedy defective or unavailable product. You can request a refund on other grounds but those refunds are entirely discretionary and not guaranteed. Special terms also apply for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support


Not using an app's features is like having a newspaper subscription but never reading it. It doesn't make a difference if you don't read it, they are still making it available to you.

2 replies
Question marked as Top-ranking reply

Feb 6, 2026 7:28 PM in response to dria00

Confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ If you want to cancel a subscription from Apple - Apple Support

If you subscribed to this directly with a third party, see: About purchases not billed through the App Store or Apple In-App Purchase - Apple Support instead. You need to work directly with the vendor, not Apple.


Notes:

• "If you signed up [which involves very intentional steps by you or a user of your device, accompanied by warnings along the way] for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends." Note that by using an app like this you are automatically agreeing (always read the fine print) to this happening, are responsible for reading if this will happen, and canceling the subscription before the trial ends. E.g., https://discussions.apple.com/thread/256230049?answerId=261793271022

• Deleting an app does not cancel a subscription.

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then. Note special conditions for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

• Read the article to see what to do about subscriptions that do not appear in your list. If you still can't find a subscription, contact Apple Support using the link at the end of the support article.

• Canceling a subscription does not automatically start a refund.

• If you had a free trial previously, you do not get a second one and a subscription will start immediately.

• This thread (particularly posts by MacJimID) outlines complex scenarios regarding subscriptions and trials. ➔ Refund request for unintended Snapchat Pl… - Apple Community


If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support According to Apple’s terms, refunds are only made to remedy defective or unavailable product. You can request a refund on other grounds but those refunds are entirely discretionary and not guaranteed. Special terms also apply for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support


Not using an app's features is like having a newspaper subscription but never reading it. It doesn't make a difference if you don't read it, they are still making it available to you.

Feb 6, 2026 5:41 PM in response to dria00

You are not speaking to Apple here, we are simply other Apple users like you that are not able to reconsider any decision made.


In most cases all transactions in the App Store are final due to the deliberate action it takes to make a purchase or start a subscription. The full details are given on the authorization screen that requires you to double click the side button with the amount showing, followed by verification with Face ID/Touch ID or Passcode.


For a Free Trial you also see a message that says to avoid a subscription charge you must cancel a day before the start date. That would have been what you agreed to. I would recommend for a free trial to set a reminder to review your decision so you do not forget.


If you prefer to speak to Apple directly, you can do that here, but I have not seen where a support agent overruled a previous decision that had already been made.

Contact Apple Support - Apple Support


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Reconsideration of refund for accidental app subscription

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