Unable to print after upgrading to iOS 26

My wife and I use iPhones 7se. Hers is a 2gen and mine is a 3rd generation. The printer we both use is an HP Envy 4520. We are both using ios26. The issue is she can print from her iPhone, but I cannot. I select the printer, but the screen drops back to no printer selected. I’ve gone through all the resets and I can only print from the HP app I added to my phone, but not from the phone. What is with the 3rd gen that would cause this?

iPhone SE, iOS 26

Posted on Feb 8, 2026 7:34 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 8, 2026 7:51 PM

"Unable to print after upgrading to iOS 26: My wife and I use iPhones 7se. Hers is a 2gen and mine is a 3rd generation. The printer we both use is an HP Envy 4520. We are both using ios26. The issue is she can print from her iPhone, but I cannot. I select the printer, but the screen drops back to no printer selected. I’ve gone through all the resets and I can only print from the HP app I added to my phone, but not from the phone. What is with the 3rd gen that would cause this?"

-------


Using HP Envy 4520 on an iPhone:


iPhone 7se:

iPhone 7se is incompatible with iOS 26, nor is it existent. So, wja'ts the model of YOUR iPhone.

iOS 26 Compatible Models: iPhone Models Compatible with iOS 26 - Apple Support

Listed iPhone Models: Compare iPhone models - Apple Support


Link Apple: Use AirPrint to Print from your iPhone or iPad - Apple Support


Reset the Network Settings:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Transfer or Reset iPhone
  4. Tap: Reset
  5. Tap: Reset Network Settings



According to HP:

According to HP, is IS compatible with your devices with iOS 7.

  1. Go Here: HP ENVY 4520 All-in-One Printer - HP
  2. Click: See all Specs
  3. View: Fine Print: "Compatible with iPhone® 4 and later, iPad® fourth generation, iPad mini™, iPad Air®, iPod® 5G using iOS 7 or later, and mobile devices using Android™ 4.0.3 or later. Features controlled may vary by mobile device operating system. For mobile scanning, device camera requires 5 megapixels or greater with autofocus capability"


7 replies
Question marked as Top-ranking reply

Feb 8, 2026 7:51 PM in response to j1jess

"Unable to print after upgrading to iOS 26: My wife and I use iPhones 7se. Hers is a 2gen and mine is a 3rd generation. The printer we both use is an HP Envy 4520. We are both using ios26. The issue is she can print from her iPhone, but I cannot. I select the printer, but the screen drops back to no printer selected. I’ve gone through all the resets and I can only print from the HP app I added to my phone, but not from the phone. What is with the 3rd gen that would cause this?"

-------


Using HP Envy 4520 on an iPhone:


iPhone 7se:

iPhone 7se is incompatible with iOS 26, nor is it existent. So, wja'ts the model of YOUR iPhone.

iOS 26 Compatible Models: iPhone Models Compatible with iOS 26 - Apple Support

Listed iPhone Models: Compare iPhone models - Apple Support


Link Apple: Use AirPrint to Print from your iPhone or iPad - Apple Support


Reset the Network Settings:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Transfer or Reset iPhone
  4. Tap: Reset
  5. Tap: Reset Network Settings



According to HP:

According to HP, is IS compatible with your devices with iOS 7.

  1. Go Here: HP ENVY 4520 All-in-One Printer - HP
  2. Click: See all Specs
  3. View: Fine Print: "Compatible with iPhone® 4 and later, iPad® fourth generation, iPad mini™, iPad Air®, iPod® 5G using iOS 7 or later, and mobile devices using Android™ 4.0.3 or later. Features controlled may vary by mobile device operating system. For mobile scanning, device camera requires 5 megapixels or greater with autofocus capability"


Feb 11, 2026 8:06 AM in response to j1jess

There is no iPhone 7se model. iPhone 7 was manufactured in two variants iPhone 7 Plus and iPhone 7. You have probably an SE 3rd gen. Your spouse probably has a SE 3rd generation which was available March 2020 until April 2022. Both models are compatible with iOS 26.X.X. They are both SE variants, no 7 involved (iPhone 7 discontinued in September 2019).


With that out of the way, did you reset the network settings on the device?





Feb 11, 2026 8:10 AM in response to j1jess

Thank you for your reply. I double checked and both of our phones are iPhone 7se. Hers is a 2nd gen and was purchased a few years ago new. My phone I bought used through Amazon as a 3rd gen. I have to think if they were not compatible with iOS 26 they would not have taken the upgrade. But here we are.

———-


Compare the Model Number and the Serial Number:

What Model Name do you see when you enter the Serial number here?: https://checkcoverage.apple.com/. So, where was HER iPhone purchased from. If Apple, then no worries there. If not purchased from Apple, then it may be a jailbroken phone. I don’t have an iPhone 7, or an iPhoneSE, for that matter. iPhones weren’t sold in 2020. If new, did it come unwrapped with an H-seam; if not, then it is used. And, do you see Settings or Preferences? When the iPhone 7 and iPhoneSe was released, it read “Preferences” — not “Settings” as the app. I’d be a bit speculative of an iPhone purchased off of Amazon.


This method isn’t reliable, as the Serial Number and Model Numbers can be modified in a jailbroken phone. Nonetheless, report back the Model Number you see —and DO NOT provide the Serial Number. If it does not match up with the Model Number provided, then it is either a jailbroken phone, or it it an issue with Apple’s device database.

Finding the Serial Number:

  1. Go: Preferences
  2. Tap: General
  3. Tap: About
  4. View: Model Name
  5. View: the Serial Number


Compare them here: View Coverage - AppleCare & Warranty

Feb 11, 2026 10:51 AM in response to j1jess

j1jess wrote:

I checked the serial number and it is a 7se 3rd edition. I bought my wife’s 2nd edition from Apple new.

Read the whole thread, you probably have SE2020 and SE2022.

Where on earth do you see the number 7? (screenshots are welcome)


Maybe set your forum default sort order to "Oldest" in your user preferences to follow the thread as it was posted.

Unable to print after upgrading to iOS 26

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.