“Thank you for your reply. I double checked and both of our phones are iPhone 7se. Hers is a 2nd gen and was purchased a few years ago new. My phone I bought used through Amazon as a 3rd gen. I have to think if they were not compatible with iOS 26 they would not have taken the upgrade. But here we are.”
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Compare the Model Number and the Serial Number:
What Model Name do you see when you enter the Serial number here?: https://checkcoverage.apple.com/. So, where was HER iPhone purchased from. If Apple, then no worries there. If not purchased from Apple, then it may be a jailbroken phone. I don’t have an iPhone 7, or an iPhoneSE, for that matter. iPhones weren’t sold in 2020. If new, did it come unwrapped with an H-seam; if not, then it is used. And, do you see Settings or Preferences? When the iPhone 7 and iPhoneSe was released, it read “Preferences” — not “Settings” as the app. I’d be a bit speculative of an iPhone purchased off of Amazon.
This method isn’t reliable, as the Serial Number and Model Numbers can be modified in a jailbroken phone. Nonetheless, report back the Model Number you see —and DO NOT provide the Serial Number. If it does not match up with the Model Number provided, then it is either a jailbroken phone, or it it an issue with Apple’s device database.
Finding the Serial Number:
- Go: Preferences
- Tap: General
- Tap: About
- View: Model Name
- View: the Serial Number
Compare them here: View Coverage - AppleCare & Warranty