I was charging my 17 pro with the original apple cable and charging brick in an open space. The cable overheated and melted. Charred the cable and the charging port.
Spoke to apple support who refused to help or investigate and said it would be put down to accidental damage. Any help to escalate this further?
I’m from the UK so do have consumer rights but they don’t seem to care.
iPhone 14 Pro Max
If you want to escalate the issue with Apple, take the items (iPhone, cable, charger) to an Apple Retail Store and talk to a member of the store’s management team. Discuss the issue and see what they have to say.
These communities are not Apple Support. Apple and Apple Support do not participate in the communities here. They only moderate our posts to insure all user guidelines are followed in regard to content and user behavior. Your thoughts and feelings will not be reviewed by Apple. Apple will make changes (or not make changes) based partially on the feedback they receive through their official channel, linked below and good luck.
You're also welcome to express your concerns to Apple Corporate.
Corporate Address
Apple
One Apple Park Way
Cupertino, CA 95014
If you want to escalate the issue with Apple, take the items (iPhone, cable, charger) to an Apple Retail Store and talk to a member of the store’s management team. Discuss the issue and see what they have to say.
These communities are not Apple Support. Apple and Apple Support do not participate in the communities here. They only moderate our posts to insure all user guidelines are followed in regard to content and user behavior. Your thoughts and feelings will not be reviewed by Apple. Apple will make changes (or not make changes) based partially on the feedback they receive through their official channel, linked below and good luck.
You're also welcome to express your concerns to Apple Corporate.
Corporate Address
Apple
One Apple Park Way
Cupertino, CA 95014
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crc117 wrote:
The cable overheated and melted.
Foreign material or liquid in the port: Dust, debris, or moisture inside the USB-C port can increase resistance, leading to heat buildup and burning. Apple devices even show liquid-detection alerts to prevent this risk
iPhone 17 pro charging port and cable overheating damage
