Apple Pay refund not received

Hello i have payed with apple pay and the company refund my money but i don’t receive it yet can you check or send me a email

iPhone 16 Pro Max

Posted on Feb 11, 2026 5:51 AM

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Question marked as Top-ranking reply

Posted on Feb 11, 2026 6:02 AM

Copied from the Apple Support link below:

Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


You can find more detail in the link. I hope this helps.


Check the status of a refund for apps or content that you bought from Apple - Apple Support


3 replies
Question marked as Top-ranking reply

Feb 11, 2026 6:02 AM in response to melani150

Copied from the Apple Support link below:

Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


You can find more detail in the link. I hope this helps.


Check the status of a refund for apps or content that you bought from Apple - Apple Support


Feb 11, 2026 6:11 AM in response to melani150

The merchant controls the refund. Once the merchant actually transfers the funds, they will be debited from the merchants bank account and be credited to the account you used to make the payment. Apple is not a bank and is not involved in the refund process.


When the merchant issued the refund, an Acquirer Reference Number (ARN) was created. It may be on your receipt or you can request it from the merchant. Give the number to the support team at your credit card bank and they can trace the refund. If it’s late, the merchant hasn’t transferred the funds yet.

Feb 11, 2026 6:24 AM in response to melani150

I see you are asking about an Apple Pay refund. The post by Carol B. was about refund times for purchases from the App and iTunes Stores. Here is what Apple provides about Apple Pay refunds:


Get a refund for purchases made with credit or debit cards using Apple Pay --> Get a refund for purchases made with credit or debit cards using Apple Pay - Apple Support

…“it might take several days to appear on your card statement.”


See your Apple Pay transaction history - Apple Support

“If you have any questions about a charge made using Apple Pay, contact your bank or card issuer.”


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Apple Pay refund not received

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