How do I set my Apple Balance to be my default payment method, and why do I keep getting the “Your Purchase Could Not Be Completed” message, whenever I try to make an in app purchase. Plus I’ve also got some funds on my Apple Account.
You don't set it. It is already.
From this support article --> How apps, content, and subscriptions from Apple are billed - Apple Support
"Which payment method is charged?
When you buy items or pay for subscriptions, Apple automatically attempts to charge your payment methods in this order:
1. Apple attempts to use your Apple ID balance to cover the full amount. This is at the top of the list always, but isn’t what is referred to as the “primary” payment method.
2. If you don't have Apple ID balance, you don't have enough to cover the full amount (balance will be used first, up to whatever it can cover), or an item cannot be paid for with Apple ID balance, Apple instread attempts to charge your primary payment method (typically a credit or debit card, but varies according to country). The primary payment method is at the top of the non-balance list in Settings on your iPhone. You can control which payment method is at the top of the list. [See: Add a payment method to your Apple Account - Apple Support ]
Don't confuse having to have a payment method present as an indicator it will be used. Apple may require a payment method be present even if it doesn't use it.
3. If there's a problem with the primary payment method, or if the primary payment method can't be charged for the full remaining amount, Apple attempts to charge your other payment methods in order from top to bottom. If none of them can be charged, Apple may try again." See also sections B and H of Legal - Apple Media Services - Apple
Some purchases aren’t charged to Apple Account balance; read the article.
For some purchases Apple may require the presence of a functional payment method such as a credit or debit card, even if ultimately it uses your account balance to make the payment. A possible reason for seeing the "Your Purchase"… message is Apple cannot find a functioning payment method (usually a credit or debit card) to use in association with making this purchase. You may not have adequate balance. Even if you do have adequate balance, Apple may require a payment method be present on your account (particularly if you are starting a subscription or trial). Even free apps may require the presence of a payment method, although it won't be charged if they are free. Some items cannot be purchased with account balance.
Use the document Add a payment method to your Apple Account - Apple Support to review your payment methods such as credit or debit cards. Problem methods will usually have a notice in red lettering below them. The article: If your payment method is declined in the App Store or iTunes Store - Apple Support has some information about declined payment methods.
For information about updating payment methods on various platforms (iPhone, Mac, etc.), click here --> If you need to change or update your Apple Account payment method - Apple Support
If there's an issue [such as you having a subscription or being a Family Sharing Organizer], add a new card first, then remove the old card.
If using Apple Account balance to pay for an item, ensure there is adequate balance to pay for the item, including tax if applicable. Read this article about how to check your Apple Account balance.--> Check your Apple Account balance - Apple Support Some purchases may require the presence of another payment method such as a credit card even if the final payment will be made by account balance.
If it is not a payment method issue, Apple may have placed a block on your account for other reasons. In that case do as Apple says and contact them. There is nothing more that anybody on this forum can do than advise you to do that. I personally have found Apple's contact method in this situation somewhat confusing and leading me in circles. Try this:
-Click on this link —> Choose your country or region - Official Apple Support
-Choose your country from the list.
-Scroll down the page to “Get Support” and click on “start now”.
-Scroll down to “Get more help” in the bottom left and click on it.
-What you see will depend upon the support types available in your country. You will hopefully get a chat session.
If that fails to work, this support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support The people on this forum (users like yourself) cannot do this for you.
You don't set it. It is already.
From this support article --> How apps, content, and subscriptions from Apple are billed - Apple Support
"Which payment method is charged?
When you buy items or pay for subscriptions, Apple automatically attempts to charge your payment methods in this order:
1. Apple attempts to use your Apple ID balance to cover the full amount. This is at the top of the list always, but isn’t what is referred to as the “primary” payment method.
2. If you don't have Apple ID balance, you don't have enough to cover the full amount (balance will be used first, up to whatever it can cover), or an item cannot be paid for with Apple ID balance, Apple instread attempts to charge your primary payment method (typically a credit or debit card, but varies according to country). The primary payment method is at the top of the non-balance list in Settings on your iPhone. You can control which payment method is at the top of the list. [See: Add a payment method to your Apple Account - Apple Support ]
Don't confuse having to have a payment method present as an indicator it will be used. Apple may require a payment method be present even if it doesn't use it.
3. If there's a problem with the primary payment method, or if the primary payment method can't be charged for the full remaining amount, Apple attempts to charge your other payment methods in order from top to bottom. If none of them can be charged, Apple may try again." See also sections B and H of Legal - Apple Media Services - Apple
Some purchases aren’t charged to Apple Account balance; read the article.
For some purchases Apple may require the presence of a functional payment method such as a credit or debit card, even if ultimately it uses your account balance to make the payment. A possible reason for seeing the "Your Purchase"… message is Apple cannot find a functioning payment method (usually a credit or debit card) to use in association with making this purchase. You may not have adequate balance. Even if you do have adequate balance, Apple may require a payment method be present on your account (particularly if you are starting a subscription or trial). Even free apps may require the presence of a payment method, although it won't be charged if they are free. Some items cannot be purchased with account balance.
Use the document Add a payment method to your Apple Account - Apple Support to review your payment methods such as credit or debit cards. Problem methods will usually have a notice in red lettering below them. The article: If your payment method is declined in the App Store or iTunes Store - Apple Support has some information about declined payment methods.
For information about updating payment methods on various platforms (iPhone, Mac, etc.), click here --> If you need to change or update your Apple Account payment method - Apple Support
If there's an issue [such as you having a subscription or being a Family Sharing Organizer], add a new card first, then remove the old card.
If using Apple Account balance to pay for an item, ensure there is adequate balance to pay for the item, including tax if applicable. Read this article about how to check your Apple Account balance.--> Check your Apple Account balance - Apple Support Some purchases may require the presence of another payment method such as a credit card even if the final payment will be made by account balance.
If it is not a payment method issue, Apple may have placed a block on your account for other reasons. In that case do as Apple says and contact them. There is nothing more that anybody on this forum can do than advise you to do that. I personally have found Apple's contact method in this situation somewhat confusing and leading me in circles. Try this:
-Click on this link —> Choose your country or region - Official Apple Support
-Choose your country from the list.
-Scroll down the page to “Get Support” and click on “start now”.
-Scroll down to “Get more help” in the bottom left and click on it.
-What you see will depend upon the support types available in your country. You will hopefully get a chat session.
If that fails to work, this support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support The people on this forum (users like yourself) cannot do this for you.
1. It automatically is whenever allowed.
2. The people on these boards are mostly other customers and won't know why you're getting that message. Click here and choose an option to contact Apple Support.
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Apple Balance not defaulting, in-app purchase error
