Apple Music 3 months Super Bowl / Bad Bunny offer not found

Hi...


I saw this offer for Apple Music: 3 months Super Bowl / Bad Bunny offer https://offers.applemusic.apple/super-bowl-offer

However I was only presented with a 1 month trial offer after login, and I do qualify for the offer - never tried Apple Music before.


How can I get this offer - now that I was forced to start the standard 1 month trial?


Thanks, Kim

MacBook Pro 13″, macOS 15.1

Posted on Feb 13, 2026 2:18 PM

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Question marked as Top-ranking reply

Posted on Feb 13, 2026 3:54 PM

Please try to contact Apple Support directly. Depending on your region there is both phone support and chat support. There is the usual menu tree that you need to go through to get connected to the correct agent. When using the Online Support option you are initially given related Support Documents, but at the bottom of the page you should see a button for More Options, which will give you the Chat link if one is available. If there is a resolution, they will be able to offer assistance. Unfortunately that is not something we can do here on this Support Forum.


Also, please provide an update if you are able to contact Apple, and let us know either way what the outcome is.

5 replies
Question marked as Top-ranking reply

Feb 13, 2026 3:54 PM in response to LetsTryAppleMusic

Please try to contact Apple Support directly. Depending on your region there is both phone support and chat support. There is the usual menu tree that you need to go through to get connected to the correct agent. When using the Online Support option you are initially given related Support Documents, but at the bottom of the page you should see a button for More Options, which will give you the Chat link if one is available. If there is a resolution, they will be able to offer assistance. Unfortunately that is not something we can do here on this Support Forum.


Also, please provide an update if you are able to contact Apple, and let us know either way what the outcome is.

Feb 13, 2026 4:11 PM in response to LetsTryAppleMusic

LetsTryAppleMusic wrote:

Update - positive outcome...
I found my way to the chat support and they helped me getting the 3 months trial (supplied a redeem code in the App Store).
Must say that was a supreme support experience.

Thanks Mac Jim - for guidance!

Great news! That is what I would expect from Apple and glad they came through for you. Thank you for the update.

Feb 13, 2026 2:36 PM in response to LetsTryAppleMusic

Contact Apple directly here:

Contact Apple Support - Apple Support


The offer is only redeemable through the Music app where it shows on the screen. If you do not see it, you are advised to choose the Home tab where it should appear. Signing up for Apple Music otherwise will not automatically give you that offer. Not sure why you say you were forced to sign up, when the offer you agreed to was for only 1 month. That would have been the time to question where the 3 month offer was for you to redeem before signing up for the 1 month free trial.


Feb 13, 2026 3:20 PM in response to Mac Jim ID

Thanks - and agree... Nobody forced me, but the offer didn't show on the Home tab in the Music App as listed.

So I believe I followed the described path. Also - I hoped for a in app help centre, which was why I went with the only option available - to get in and get help.

So I guess that's it then? Not the end of the world, but not a good start - NOT getting the offer advertised when you want to try a new Apple service...

I will try to contact support and report back as advised.

Thanks again!

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Apple Music 3 months Super Bowl / Bad Bunny offer not found

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