Apple Music 3 months Super Bowl / Bad Bunny offer not found

Please try to contact Apple Support directly. Depending on your region there is both phone support and chat support. There is the usual menu tree that you need to go through to get connected to the correct agent. When using the Online Support option you are initially given related Support Documents, but at the bottom of the page you should see a button for More Options, which will give you the Chat link if one is available. If there is a resolution, they will be able to offer assistance. Unfortunately that is not something we can do here on this Support Forum.

Also, please provide an update if you are able to contact Apple, and let us know either way what the outcome is.

LetsTryAppleMusic wrote:

Update - positive outcome...

I found my way to the chat support and they helped me getting the 3 months trial (supplied a redeem code in the App Store).

Must say that was a supreme support experience.

Thanks Mac Jim - for guidance!

Great news! That is what I would expect from Apple and glad they came through for you. Thank you for the update.

Contact Apple directly here:

Contact Apple Support - Apple Support

The offer is only redeemable through the Music app where it shows on the screen. If you do not see it, you are advised to choose the Home tab where it should appear. Signing up for Apple Music otherwise will not automatically give you that offer. Not sure why you say you were forced to sign up, when the offer you agreed to was for only 1 month. That would have been the time to question where the 3 month offer was for you to redeem before signing up for the 1 month free trial.