Asking for acc password instead of face lock on app store

my app store keep asking for my account password instead of my face id

iPhone 15, iOS 26

Posted on Feb 15, 2026 5:21 AM

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Question marked as Top-ranking reply

Posted on Feb 15, 2026 6:13 AM

Read this article about times when a passcode may be required despite FaceID or Touch ID is set to be used —> Optic ID, Face ID, Touch ID, passcodes, and passwords - Apple Support


If it is indeed asking for your password then you need to sign into the store.

Settings->Account (top of settings)->Media & Purchases->View Account


1 reply
Question marked as Top-ranking reply

Feb 15, 2026 6:13 AM in response to disha196

Read this article about times when a passcode may be required despite FaceID or Touch ID is set to be used —> Optic ID, Face ID, Touch ID, passcodes, and passwords - Apple Support


If it is indeed asking for your password then you need to sign into the store.

Settings->Account (top of settings)->Media & Purchases->View Account


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Asking for acc password instead of face lock on app store

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