Cannot Reset Security Questions

Several years ago Apple transitioned to using two factor authentication instead of security questions. You can continue to use security questions if you already use them and they are working for you, but if you have problems then they no longer get direct support. You can try the directions in this support article https://support.apple.com/HT201485 but the article is labeled "archived" and may contain information that no longer applies. If the instructions work then fine; if they do not (e.g., you see “not enough information”*) then you will have no option but to change to the newer security method, if you can. Over the past few years Apple has been persistently encouraging users to switch to the newer two factor authentication security system. For those who have disregarded their encouraging, Apple will likely only help you to now change to two factor authentication, if even that is possible. Follow the instructions in the "Turn on two-factor authentication for your Apple ID" section in this support article --> https://support.apple.com/HT204915 to try to change to two factor authentication.

If you still need help, contact Apple Account support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Select "Other Apple Account Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option.

If Apple cannot, or will not, help you transition to two factor authentication then it is quite possible you will have to simply abandon the old account and everything it contained. In that case, if you were using the Find My service, the Activation Lock support request support article at: - https://al-support.apple.com/#/additional-support may at least let you regain use of your equipment. If not, you will also have to say goodbye to the device as well.

There is not one. That is why Two Factor Authentication has replaced the use of having Security Questions. If you have not enabled 2FA for account access security, your options are limited and depend on the information that you are able to provide. When at all possible, Apple puts the users in control of securing their own account, so they are not in the verification business that is always a huge security hole.

Apple will likely instruct you to create a new Apple account and 2FA authentication will be required on that account. You can contact them here for any additional information that may be necessary, but just wanted to manage your exceptions. Obviously there are no bypass methods to avoid the verification.

Contact Apple

Please keep us updated. The problem would be is how do you prove you are the owner of the account whether you are a EU resident or not. You certainly would not want someone else to be able to do that and there is no positive identification required when creating an Apple Account, or for most any other account for that matter. It is not like you could provide your government issued identification to verify. With 2FA, it does provide device verification to prove identity, but without it, it is anyone's guess who you are.

The GDRP demands data minimization collected and that is specifically the personal data that could be used for verification. They have made their own Catch-22 by not wanting the data to be saved, but providing no way to verify your identity without it. Apple has provided a way to do that through 2FA, but since you are seeing Security Questions, it has not been turned on for your account. Any new account for the last several years requires it, and on an older account you have the option to turn it on.

• Under GDPR Article 15, you have the right to access your personal data without needing your account password, provided you can verify your identity through alternative means.

BadBadAppl wrote:

As an EU resident, I do have rights under GDPR to access my personal data, even in that account Apple keep proudly locked. I’ll be submitting a formal Data Subject Access Request and we’ll see what happens from there.

Get a copy of the data associated with your Apple ID account. Click here --> https://support.apple.com/HT208502

"You can request a copy of the data that Apple stores which is associated with your Apple ID.