Can't recover Apple ID; moved, lost old phone number

Question

Level 1

4 points

Can't recover Apple ID; moved, lost old phone number

I have an Apple Account to which I have forgotten (not really but it no longer works) the password. I have spent hours trying to recover my original account without success. I have now opened a new account using another email address but want to recover my original account. I received an email from Apple informing me that I will receive a text or phone call on (Friday) 23/02/26 at 22:57:17 GMT when my account is ready to recover.

I have moved to Australia in December 2025 and that time in the UK in Australia is Saturday 24/03/26 at 08.57.17. I have not received any message on my phone. This is probably because I no longer have my Spanish mobile

number. I tried to reply to the email from appleid@apple.com but typical for Apple that email address is a no-reply email. Can anyone tell me what to do and/or how to contact Apple. There are no Apple stores within 100's of miles from where I now live.

iPhone 13

Posted on Feb 23, 2026 8:40 PM

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Answer 1

TheLittles

Level 10

210,247 points

Feb 23, 2026 9:58 PM in response to DawnHouse

"I cannot find anywhere to chat with Apple"

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Getting this to Go Through:

Go here, and select one of your currently-owned devices: https://getsupport.apple.com/ Work your way through a scenario, and then bring this up just before ending the chat.

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Answer 2

Axel Foley

Level 10

156,066 points

Feb 23, 2026 10:01 PM in response to DawnHouse

Have you tried going to 👉 iforgot.apple.com and follow the account / password recovery process there?

If the above does not work, then you can still contact 👉 Official Apple Support from Australia and either choose chat or the call back option.

Axel F.

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Answer 3

TheLittles

Level 10

210,247 points

Feb 23, 2026 9:34 PM in response to DawnHouse

"Can't recover Apple ID; moved, lost old phone number: [...]Can anyone tell me what to do and/or how to contact Apple. There are no Apple stores within 100's of miles from where I now live."

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Contacting Apple Support About Apple ID:

To contact Apple Support about this info retrieval, chat with them directly to get the assistance you need.

Chat with Apple Support:

Chat with Apple:

Go to: support.apple.com. From there, select Get Support. Log in and then, perform a chat session with an Apple Rep, requesting assistance.

IMPORTANT:

Note that sometimes, when you call in regards to a subject matter in relevance to an Apple ID and other Apple Account info, your call is often blown off and you’re told to take care of this yourself. So, make up a scenario such as “my iPhone screen is frozen” or “my iPhone won’t charge”. Once you get though to an Apple Rep start talking about what you truly need assistance with: Apple ID recovery. My User Tip: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip

Apple Support Contact Us Info:

Contact Us - Choose Locations
Proceed from there as Necessary

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Answer 4

Axel Foley

Level 10

156,066 points

Feb 23, 2026 9:34 PM in response to DawnHouse

Try the account recovery process for the old Apple ID.

Use one of these methods:

Use your current iPhone and open Settings ➡️ your name ➡️ Sign In ➡️ “Forgot Apple ID or Password?” follow subsequent steps for account recovery.

OR

Go to 👉 iforgot.apple.com and follow the recovery process there.

If none of the above recommendations are helpful then you can still contact 👉 Official Apple Support from Australia and either choose chat or the call back option.

Axel F.

Reply

Answer 5

TheLittles

Level 10

210,247 points

Feb 23, 2026 9:34 PM in response to TheLittles

"Can't recover Apple ID; moved, lost old phone number: [...]Can anyone tell me what to do and/or how to contact Apple. There are no Apple stores within 100's of miles from where I now live."

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My User Tip: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip

Reply