How to off my stolen device when Face ID is bad
how to ofg stoled devices when fasc id is bad
iPhone XR, iOS 18
Question marked as
Read this support article --> About Stolen Device Protection for iPhone
You may be able to turn it off using the instructions first presented. However, if you selected to use the "always" setting then you will not be able to get access to it using a passcode.
There is also this User Tip written by a community contributor: How to remove Stolen Device Protection after your FaceID or Touch ID fails = https://discussions.apple.com/docs/DOC-250009915
Depending upon your ultimate goals it is worth noting the comment by Chattanoogan about the contradiction between what the unofficial user community document says, and what Apple says, about restoring from a backup. Until this is definitively updated then my inclination is to follow what Apple says because it aligns with trying to remove similar services on its devices. You cannot restore from a backup or else the setting will also come back.
The real "solution" is to get FaceID working on your device again. Here are several resources helping you with Face ID:
This Apple Support article is specific to seeing an ‘issue’ or 'disabled' Face ID alert, and explains what to do when you see that notice or an issue with the TrueDepth camera. --> https://support.apple.com/105130
Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> https://www.apple.com/retail/geniusbar/ and this one to get a repair estimate —> https://support.apple.com/iphone/repair
If you don't see one of the above messages but do have general issues with Face ID not working properly, explore the list in this article of things to try: https://support.apple.com/HT208114
One person reported that simply cleaning the lens got Face ID working again —> https://discussions.apple.com/thread/255747682
