Unable to resize images in photo apps on Mac Catalina

Please can someone help.

I have a Mac Catalina version.

I use photo apps all the time, but the last 2 days cannot resize any thing, what do i do ?

iMac 21.5″, macOS 10.15

Posted on Feb 27, 2026 9:25 PM

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Posted on Mar 1, 2026 7:12 AM

Yer_Man is exactly right-- try a restart of the Mac. If that doesn't work, try a restart in Safe Mode.

This bypasses certain potentially disruptive processes, and it often helps. Safe Mode is different for different computers, so see this: 

           Start up your Mac in safe mode - Apple Support 


Do you use any "Cleaner" apps or "Virus Killers?" Those are known to cause crazy problems.


Let us know how it goes-- we might have other ideas…

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Question marked as Top-ranking reply

Mar 1, 2026 7:12 AM in response to suefrompapamoa

Yer_Man is exactly right-- try a restart of the Mac. If that doesn't work, try a restart in Safe Mode.

This bypasses certain potentially disruptive processes, and it often helps. Safe Mode is different for different computers, so see this: 

           Start up your Mac in safe mode - Apple Support 


Do you use any "Cleaner" apps or "Virus Killers?" Those are known to cause crazy problems.


Let us know how it goes-- we might have other ideas…

Mar 2, 2026 7:49 AM in response to suefrompapamoa

When you select Edit Mode, can you edit the picture at all, or is it just Crop that doesn't work? Can you not go into Crop mode, or do you get an error message? Does the Crop screen look like this, more or less?

(I say "more or less" because this is a Tahoe screen, not Catalina.)


What happens, exactly?


This could be a problem with the Library or with the User account. To find our, try these things:

  • Use another library if you have one, or make a small test Library with a few pictures in it and see if the same thing happens. You can create a new Library by closing Photos and then option-clicking on the Photos icon.
  • Make a new user and see if the same problem recurs with it.  This is a bit harder, because a new user can't access a different user's stuff. You would need to temporarily move your Library out of your own user's Pictures folder up to the general "Users" folder. 
  • Rebuild your Photos Library--close Photos and re-launch by option-command-clicking the app icon. If you use iCloud Photos, it’s possible that this will cause a re-sync that lasts long enough to make you nervous.



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Unable to resize images in photo apps on Mac Catalina

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