Why is Apple Community disconnecting me? I have posted on here about a problem with my iPad, but cannot reply to anyone who responds as I am constantly being asked to re log in. I get the screen attached and when I try to sign in and send a reply, exactly the same thing happens! So apologies to anyone who has responded but I cannot reply to you, nor do I know why this is happening!
You have encountered a long-standing bug with the Apple Support Community software.
When you see the prompt to "log in again to restore your reply", with a red box that indicates that you have not successfully posted your reply, the message is a red-herring. Signing-in again from your web browser will not restore your reply at all.
Instead, when you see this prompt, simply refresh the screen - after which you should be able to post without issue.
If you wish to preserve your failing post, before refreshing the page, highlight and copy the entire reply within the message editing box before refreshing the page. After refresh, simply paste the reply back in to the now empty box.
You have encountered a long-standing bug with the Apple Support Community software.
When you see the prompt to "log in again to restore your reply", with a red box that indicates that you have not successfully posted your reply, the message is a red-herring. Signing-in again from your web browser will not restore your reply at all.
Instead, when you see this prompt, simply refresh the screen - after which you should be able to post without issue.
If you wish to preserve your failing post, before refreshing the page, highlight and copy the entire reply within the message editing box before refreshing the page. After refresh, simply paste the reply back in to the now empty box.
FYI: for issues with using the forum software, there is a better place to report them:
Senior contributors there may be more familiar with existing forum hiccups than those in the product forums.
We all get the premature log-out now and again. It is a know bug that is apparently hard to evict. When it happens to me is is usually around 0830-0930 PST. Had i thapp one two days ago. days ago. If I log back in right away I can stay logged in all day. So keep trying.
NOTE: If it continues to every time you try to post, make sure you have no ad blockers or VPNs installed.
Responders here are not moderators so we can only say what we experienced, not why it happens. If you wish to send a note to the Mods, their email address is in the forum Terms of Use document:
Apple Support Community Terms of Use
Apple Community disconnecting me
