iPhone 14 Plus rear camera not working

iphone 14 plus rear camera not working

Dear Apple Support Team,

I am writing to formally express my deep disappointment with the service experience regarding my iPhone 14 Plus, purchased in October 2023 (manufactured August 2023).

Device Serial Number : WWN***5

Last Case ID : 102***4

Recently, I encountered a sudden rear camera failure, where the camera display went completely blank. Notably, the device was functioning perfectly the same morning, and I had even captured photos. By afternoon, the camera stopped working unexpectedly without any prior warning.

I would like to highlight the following facts for your review:

The device has never been dropped, mishandled, or physically damaged.

There is no prior service history, as the phone has been carefully maintained.

The failure appears to be sudden and without user-induced cause.

I am still financially paying EMIs for this device, and the malfunction has significantly impacted my day-to-day usage, especially while I was traveling and unable to use essential payment features.

I have already coordinated with the service team, and despite multiple escalations, I was informed that the issue is not covered and that a paid replacement costing approximately ₹21,000 would be required.

Given the nature of the fault and the absence of any accidental damage, I strongly believe this indicates a potential manufacturing or component defect, particularly since the device falls within the broader timeframe of known hardware concerns referenced on your support channels.

Request for Resolution

I respectfully request:

A comprehensive technical reassessment of my case.

Consideration for a goodwill repair or replacement, given the circumstances and product history.

Notice of Further Action

In the absence of a satisfactory resolution, I may be compelled to pursue remedies available under applicable consumer protection laws, including:

Filing a formal complaint under the Consumer Protection Act, 2019 (India) for

Deficiency in service

Sale of a product with potential inherent defect

Seeking appropriate relief, including repair/replacement and compensation for inconvenience and financial impact.

This email serves as my final escalation prior to initiating formal proceedings. I sincerely hope this matter can be resolved amicably and promptly.

I request a written response at the earliest convenience.

Thank you for your attention to this matter.

[Edited by Moderator]