How do I get a refund for an app purchase when the mobile billing still shows the charge?

i requested a refund from an app i purchased and received an email stating that it was accepted however my mobile billing came out with the amount, it was supposed to show but it came any way. I contacted the mobile service provider said they were supposed to be informed but didnt. So now what should i do? How will i get my refund and how can i contact with apple to send my complaint?




[Re-Titled by Moderator]

Original Title: requested a refund from an app i purchased and received an email stating that it was accepted however my mobile billing came out with the amount

iPhone 15 Pro, iOS 26

Posted on Mar 1, 2026 11:41 PM

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Question marked as Top-ranking reply

Posted on Mar 2, 2026 5:52 AM

Apple doesn't cancel the purchase. You get billed, make the payment, and then if a refund is granted, Apple returns to money to your payment method.


This support article explains how to check the status of a refund for apps or media content that you bought from Apple, and how long it takes to receive a refund if you are granted one --> https://support.apple.com/118224

After you request a refund you'll receive a status update by email within 48 hours. IF your refund is approved (with a few exceptions Apple does not automatically grant refunds), the funds are applied to the same payment method that you used to buy the item. How long it takes for a refund to appear on your account or statement depends upon the payment method used:


● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

Where it refers to seeing your money taking many days, the article specifically says "statements”. To me a statement is something that I only get once per month. I know with my cards I can also check online and charges and refunds usually really appear in a day or so.


For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


If you need to contact Apple about this, click on this link --> https://getsupport.apple.com/?PGF=PGF63006&category_id=SC0060&symptom_id=23390 If that one does not work, try: https://support.apple.com/choose-country-region/ and choose a path that gets assistance from Apple staff. The people responding on this forum are users like yourself and can’t do anything more than advise you.



1 reply
Question marked as Top-ranking reply

Mar 2, 2026 5:52 AM in response to UE93

Apple doesn't cancel the purchase. You get billed, make the payment, and then if a refund is granted, Apple returns to money to your payment method.


This support article explains how to check the status of a refund for apps or media content that you bought from Apple, and how long it takes to receive a refund if you are granted one --> https://support.apple.com/118224

After you request a refund you'll receive a status update by email within 48 hours. IF your refund is approved (with a few exceptions Apple does not automatically grant refunds), the funds are applied to the same payment method that you used to buy the item. How long it takes for a refund to appear on your account or statement depends upon the payment method used:


● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

Where it refers to seeing your money taking many days, the article specifically says "statements”. To me a statement is something that I only get once per month. I know with my cards I can also check online and charges and refunds usually really appear in a day or so.


For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


If you need to contact Apple about this, click on this link --> https://getsupport.apple.com/?PGF=PGF63006&category_id=SC0060&symptom_id=23390 If that one does not work, try: https://support.apple.com/choose-country-region/ and choose a path that gets assistance from Apple staff. The people responding on this forum are users like yourself and can’t do anything more than advise you.



How do I get a refund for an app purchase when the mobile billing still shows the charge?

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