Hi. I'm having a problem with my Apple TV 4K A1842. After returning from vacation, it's not working. I can see the Bluetooth logo, it connects to my phone, but it doesn't reset the device. Has anyone else had this problem?
Apple TV (1st generation)
Here’s the official support article for the procedure:
If your TV shows an iPhone next to an Apple TV - Apple Support
It will try to “recover” (reinstall parts of?) the system software through your iPhone’s connection. Apparently that is needed to continue. This may take more than a few minutes. It is a great method if it works (as you can do it yourself) — if it works.
In your video, it also seems like the bluetooth connection and/or Wi-Fi gets lost for a moment.
Verify that there is no interference from other radio sources in the bluetooth radio band (~2.4 GHz), nor Wi-Fi radio bands (~2.4 GHz, ~5 GHz), nor shielding (often metal) in between.
Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support
If the issue persists while optimizing the environment, then please contact Apple about this:
Restore your Apple TV - Apple Support
“… your Apple TV 4K might need service. ➔ Get service.” (ask for service, not for a repair!)
Here’s the official support article for the procedure:
If your TV shows an iPhone next to an Apple TV - Apple Support
It will try to “recover” (reinstall parts of?) the system software through your iPhone’s connection. Apparently that is needed to continue. This may take more than a few minutes. It is a great method if it works (as you can do it yourself) — if it works.
In your video, it also seems like the bluetooth connection and/or Wi-Fi gets lost for a moment.
Verify that there is no interference from other radio sources in the bluetooth radio band (~2.4 GHz), nor Wi-Fi radio bands (~2.4 GHz, ~5 GHz), nor shielding (often metal) in between.
Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support
If the issue persists while optimizing the environment, then please contact Apple about this:
Restore your Apple TV - Apple Support
“… your Apple TV 4K might need service. ➔ Get service.” (ask for service, not for a repair!)
Apple TV 4K A1842 Bluetooth logo. Loop.
