iPhone 13 incoming calls go to voicemail or auto-connect
I’m writing this on behalf of my 90 year old father. He is using my old iPhone 13. It has recently developed an issue with incoming calls. It has the lastest iOS update.
The issue started that it would announce the caller but then go directly to voicemail. At first it only did that randomly, but eventually it was every incoming call.
I got him to turn the voicemail off to see if it would ring normally, but instead it is now not ringing at all but automatically connecting the caller without him actually answering the call. Even after turning the voicemail back on, it will now either go directly to voicemail after the caller has been announced, or just connect the call automatically.
I’m trying to help him through messages and on Zoom as I’m overseas. I have googled the issue extensively, walked him through every suggested fix I can find, he’s phoned his carrier to get help and they can’t really understand the issue that it automatically answers the call without ringing.
I’m totally at a loss and it’s rendered the phone quite useless as unless you have the phone in your hand when it announces the call as you don’t know there is a call and the caller doesn’t know what’s happening because they just hears nothing the other end as it’s connected but no one there to say hello.
Any help much appreciated.
