Apple Developer Program – Charged but account not active

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Level 1

4 points

Apple Developer Program – Charged but account not active

Hello,

I am in Nigeria and I am having a problem with my Apple Developer Program enrollment.

I enrolled through the Apple Developer app and was charged, but when I tried to log in on the web it asked me to make the payment again.

Now the Developer app shows this message:

“Enrollment through the Apple Developer app is not available for this Apple Account. Visit developer.apple.com/programs/enroll/.”

My account is not active even though I have already been charged.

Has anyone experienced this issue or knows how it can be resolved?

My Enrollment ID is ***.

Thank you.

[Edited by Moderator]

Posted on Mar 4, 2026 11:52 PM

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Answer 1

Mar 5, 2026 5:30 AM in response to victor297_

This is the consumer to consumer support Community. There is a separate one for developers. Most of us have no familiarity with how the developer program works. You would be better off using the developer support resources to get your answer.

General support information —> https://developer.apple.com/support/

Developer forums —> https://developer.apple.com/forums/

Support by telephone —> https://developer.apple.com/contact/phone/

Enrollment information —> https://developer.apple.com/support/app-account/

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Answer 2

victor297_ Author

Level 1

4 points

Mar 5, 2026 5:39 AM in response to Limnos

Thank you for your response.

Unfortunately, the telephone support option is not available for my country (Nigeria). I have already contacted Apple Developer Support by email twice—first about 5 days ago and again 4 days ago—but I have not yet received any response.

Because of this, I am unable to resolve the issue with my Apple Developer Program enrollment. I would really appreciate any guidance on how I can get support or escalate this matter.

Thank you for your assistance.

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Answer 3

Mar 5, 2026 5:54 AM in response to victor297_

If you already have an email method of contacting them then that's more than I know about how to contact the developer side of things. :-)

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Answer 4

victor297_ Author

Level 1

4 points

Mar 5, 2026 6:29 AM in response to Limnos

Thank you very much

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Apple Developer Program – Charged but account not active

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