AirPods (Gen 4) not pairing with mixed components

I have a Gen 4 setup made of 3 different units and can't get them to pair.

Case: my original case from a previous set
Right AirPod: from a newer set (left pod was destroyed)
Left AirPod: replacement unit from Apple

When I follow the setup instructions and tap the button 3 times on amber, I get 3 low denial beeps instead of white. The pods won't pair.

My guess is the pods are still associated with their original cases. Is there any way to reset/unpair them so this case can adopt both pods? Or do I need Apple Support to wipe the serial associations on their end?

iPhone 17 Pro, iOS 26

Posted on Mar 5, 2026 9:53 PM

Top-ranking reply

Ingo2711

Community+ 2026

Level 10

80,895 points

Posted on Mar 6, 2026 12:39 AM

Did you follow the steps mentioned in this related article to set up the replacements?

Set up your replacement AirPods or charging case - Apple Support

If yes, and it did not work, you will have to contact the official Apple Support and let them check your personal data and settings for the AirPods.

Contact Apple Support - Apple Support

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AirPods (Gen 4) not pairing with mixed components

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