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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
how to turn off stolen device protection if my face id doesnt work after a screen replacement?
[Re-Titled by Moderator]
Original Title: Face ID not working
iPhone 11 Pro Max, iOS 26
How to remove Stolen Device Protection when Face ID has failed:
I’d discuss this with the repair provider as well, as it would seem the display repair was less than completely successful.
jardane288 wrote:
Yes I have access to the Device but I can’t get into WhatsApp or instagram
That’s not how Stolen Device Protection works, nor what it protects.
Tried deleting the apps, temporarily deleting any installed VPN apps, restarting the iPhone, re-downloading the apps (but not the VPNs), and testing app access again? If that doesn’t work, check with the app vendor.
So, you can’t actually log onto the device?
Yes I have access to the Device but I can’t get into WhatsApp or instagram
Who replaced the screen? If it was done by someone other than Apple or an authorized service provider, your phone is no longer supportable.
How to turn off Stolen Device Protection when Face ID fails after a screen replacement?
