iPhone 11 pro only works on speaker phone

If an iPhone 11 Pro only works on speakerphone, it usually means the top earpiece speaker isn’t functioning. This can be caused by debris, a disconnected earpiece, or hardware failure in the audio module.

1) Rule out software and settings

• Open Settings ➡️ Accessibility ➡️ Audio/Visual ➡️ set Call Audio Routing to Automatic.

• Restart the iPhone ➡️ make a test call ➡️ switch between iPhone and Speaker during the call.

2) Test the earpiece directly

• Play a voice memo and hold the phone to your ear. if you hear nothing unless on speaker, the earpiece isn’t outputting audio.

• Try a FaceTime Audio call and the same result confirms the issue.

3) Check for physical blockage

• Inspect the top earpiece grille and gently clean with a soft brush or dry toothbrush (no liquids).

• If it’s clogged, audio will fail even though speakerphone works.

4) If the earpiece still has no sound

• These are hardware problems that require inspection by Apple or an authorized repair provider.

5) Next step

• Schedule a hardware evaluation at Apple or an authorized service provider.

Axel F.

Agreed. It’s a good idea to have your iPhone examined for further hardware evaluation.

Axel F.

If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support