Calls on Assistive Access not working

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Level 1

4 points

Calls on Assistive Access not working

I recently got a new iPhone 17 Air (iOS 26.3.1) for my mom so that she could have Assistive Access due to her declining cognitive health. I selected the family members she calls the most as her favorites, but when attempting to call some of said family members (myself included), nothing happens. It works for about half the contacts, and not for the other half. I’m her main caregiver so it’s pretty ironic that I’m one of the ones it doesn’t work with. I’ve tried exiting and re-entering Assistive Access, deleting and re-adding all the contacts, restarting the phone, force-restarting the phone, and checking if the iOS is the most recent update (it is). Nothing works. Please help.

iPhone Air

Posted on Mar 9, 2026 5:05 PM

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Answer 1

brbo

Level 8

42,599 points

Mar 11, 2026 8:11 PM in response to Qban_Pete

Hi Qban_Pete

welcome to this Apple (user-to-user) Community!

re: Calls on Assistive Access not working

Wonderful to know your mom has your thoughtful and caring help!

For a brand new iPhone: there is help from Apple's experts:

Most Apple software and hardware products include unlimited complimentary support incidents within the first 90 days of product ownership. There are four contact options below.

(1) You can make a reservation at the Genius Bar of a nearby Apple Store: https://www.apple.com/retail/geniusbar/

Store locator if needed: find a Store: https://www.apple.com/retail/

________

(2) or use:

One stop for technical support, Apple hardware service, and software support. Call Apple Support at 1-800-APLCARE

(or use the support link (or support app) on website below)

AppleCare Products - Apple

(ie: Scroll right down to "Support made simple")

____

(3) or Apple Support online (online chat / phone / email etc.)

(ie: Scroll right down to the "Get Started" link

_______________

(4) or See a list of Apple phone numbers around the world

ie: Scroll to "Connect with live support" & menu of countries

All the best :-)

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