AppleCare+ Theft & Loss claim for iPhone 16: Process & Cost

Question

Level 1

4 points

AppleCare+ Theft & Loss claim for iPhone 16: Process & Cost

Hello,

I submitted a claim for my stolen iPhone 16 under AppleCare+ with Theft and Loss on Saturday (March 21, 2026), and it is currently showing as “in progress”.

I would like to ask:

How long does it usually take to receive the next email with instructions?
Will the update be sent to my email address or by post to my home address?
Approximately how long does the whole process take?
How much will I need to pay (approximately) for the replacement device?

Thank you in advance for your help.

Posted on Mar 24, 2026 7:11 AM

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Answer 1

Mar 24, 2026 9:00 AM in response to alekseevst05

click there ➜ https://www.apple.com/legal/sales-support/applecare/applecareplus/2603/260302_applecareplus_us_tl_disclosures_non-ny.pdf

The current deductible for an iPhone loss is $149.

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Answer 2

Bob Timmons

Level 10

189,610 points

Mar 24, 2026 8:06 AM in response to alekseevst05

You have posted to a user-to-user site. We are all users here......just like you. No one here has access to the documentation of your claim.

Please use the link below to follow up on the status of your current claim:

https://www.aigtheftandloss.com/

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