Still being charged after cancelling a purchase
I cancelled the purchase, but they're still trying to charge me back
iPhone 11, iOS 26
- When did you cancel?
- If it was a subscription/free trial when was it set to renew?
- When you say you "cancelled the purchase", does that mean it was a subscription that you cancelled or something else?
Cancelling a subscription should be done at least 24 hours before it is set to renew like it says in the message on the screen where the subscription/free trial is authorized. If a charge for a subscription is attempted and you are cancelling the subscription at that point, you are too late to prevent the charge. Cancelling a subscription 24 hours before the renewal date prevents it from being renewed, it will not cancel a charge you are currently seeing for that subscription.