Having just updated my iPhone to 26.4 it's now asking me to confirm I'm 18+, I don't have a credit card and it doesn't give me the option to scan my drivers licence so now what? I'm 57 and now my phone is going to treat me like a child.
[Edited by Moderator]
iPhone 14 Plus, iOS 26
EpidemeUK wrote:
Having just updated my iPhone to 26.4 it's now asking me to confirm I'm 18+, I don't have a credit card and it doesn't give me the option to scan my drivers licence so now what? This is ridiculous if Apple are going to force us to do this at least give us options I'm 57 and now my phone is going to treat me like a child.
So I managed to sort it eventually, I had enlarged the text size to make it easier to read the screen, reading the thread on reddit I saw to click on the add credit card manually option and then select try other id, problem was I couldn't see try other id, I reset the text size to default and the option was visible and clickable, then after about 10 attempts at scanning my drivers licence my phone accepts I'm an adult again, stupid clunky implementation of age verification designed with what appears to be no accessibility considerations in place.
Annejordan wrote:
Help me to take off confirm off my phone
Tried all ways to confirm my age . I don't have a credit card . It scanned my Driving Licence after several attempts and confirmed I'm under 18 .
I am 63 !!!
Get a grip Apple
I don't like the new format either
Mine is just sending me round in circles the only option I have is to click to continue which I do
then it takes me to this where I put my password in, it accepts it, takes me to settings and then I have no idea what to do!
If I go back the alert is still there and when I login there is nothing about confirming my age!!
i am a young one with special needs in this boat. i am 19 soon and my passport is all i have but they don't take it. support couldn't help me because i'm deaf and their higher support team only do phone calls. i'm going to be treated like an idiot by my ipad all because it updated without me knowing 😢 it's stupid, i should have the right to use my own devices how i like just like everyone else.
Having the same issue, don’t have a credit card, errors scanning passport and ID. Called the helpline, went through all the checks, got escalated, received an email saying they were happy to help literally as I was still on the phone. More checks, everything as expected. Refused to reset network because I don’t want to lose my WiFi passwords. Spent at least 1.5 hours on this, told them I felt like a guinea pig. Their shift ended, arranged a call back 2 days later, got another email with their contact. I had a change of plan and couldn’t make it, notified them via email, pointed out that other people are experiencing the same issues, pointed out the UX faults in the interface, asked them to email me the solution. They replied asking me to confirm the time for a call back, I’m too busy and did not reply. It’s been 2 weeks, I tried again today, same issues.
It won’t let me go into it because of the update 🤷🏻♀️
I can’t ! when I lost my job due to an accident I became disabled and couldn’t afford my bills so I went bankrupt and now I’m black listed 😩
My real date of birth is already on my phone, but thanks for the suggestion
Oh believe me I’ve given them feed back I was hoping someone could suggest a work around but obviously not 🤷🏻♀️
I’ve got the same issue, 63 years old AND I live in Cyprus but my phone won’t let me change my old UK address. For Apple, this seems very unuser-friendly!
What are we supposed to do if we don’t have photo id or a credit card ?
It’s based off of a list of accepted items supplied by the UK Government, under the Online Safety Act.
But what about people who don’t drive, don’t have photo id and don’t have a credit card ?
Deanl34 wrote:
But what about people who don’t drive, don’t have photo id and don’t have a credit card ?
Email your M.P.
Government ones will be embarrassed, opposition ones will jump on it.
Does anyone know when an update is going to happen to fix these issues? If it isn’t in the next two weeks I’m off to android
Can't confirm age in UK
