Since iOS 26.4 update, I’m asked to prove I am over 18yrs old for Wallet. Following instructions to click side button twice .. it is being rejected. Asked to put in card details manually.. and they are not accepted either.. any reason?
iPhone 17 Pro Max, iOS 26
Recent changes to laws in the UK designed to offer more protection for minors, it may be required to provide proof of age. Currently credit cards and Driver’s Licenses are the accepted forms of identity. Debit cards cannot be used because minors can open debit card accounts.
Update your device to the latest operating system, 26.4. This is a requirement. If you do not update, the verification will fail.
To confirm you're an adult, Apple may use details such as information related to your Apple Account, a credit card on file or ID document. Your credit card or ID document aren't stored unless you choose to save them for other purposes, such as adding a payment method to your account.
You might be asked to confirm your age after taking certain actions. If you decide not to, you'll see a message in the Settings app where you can choose to confirm your age later.“
If you’re asked to confirm that you’re an adult – Apple Support (UK)
If you need additional assistance or have additional questions please contact Apple Support using the link below.
Choose your country or region - Official Apple Support
I am in Spain, with a prepaid SIM card and since the latest update i cannot validate that i am 18 ( actually a lot older!). I have tried to use my ID card, Debit card and Drivers License. Face recognition not working either. All rejected. I have never had this problem before and don’t know what to do.
My first post told me that Debit cards are not acceptable.. no idea why.. I’m beginning to think it’s either Apple or British Government want to know credit details , checking on Driving Licence details and for what reason.. someone needs to come clean and tell us what’s going on..
In most countries children 13 and older can open bank accounts and receive an associated debit card. You need to be 18 or older to open a credit card.
You’ll need to check Apple’s Privacy & Legal or Privacy & Security document for UK, but it’s possible the information doesn’t even leave your device.
Having the same exact issue, not letting me verify with my debit card or Apple ID don’t have a drivers licence so can’t verify like that and can only verify with my card which it is now not letting me dooo
I would still be interested to know who you are passing onto the copy or details of my driving licence I scanned into the Apple request. Apple have had my date of birth for many years on opening an iTunes account. So is it the UK government who wants it .. again.. or Ofcom.. which is a government run organisation. ?
Corvette03 wrote:
I would still be interested to know who you
Who is this "you"? This is a user to user forum, nobody here works for Apple except the moderators.
are passing onto the copy or details of my driving licence I scanned into the Apple request. Apple have had my date of birth for many years on opening an iTunes account. So is it the UK government who wants it .. again.. or Ofcom.. which is a government run organisation. ?
Why do you assume Apple is passing that info to anyone?
Apple is perfectly capable of verifying the driving license in house without sending the data to any one else, but they have not actually disclosed how this verification process is done and no one here in this user to user forum has any knowledge of how it's done, but given Apple's track record of protecting users privacy it's hard to imagine they are just sending personal details to some other party to parse and verify. Also, since verification happens pretty instantly, it's unlikely it getting sent anywhere.
Once verified they can just save a small identifier to indicate it's been verified without having to give you any further info to the government or ofcom.
I mean I can’t either I’m 21 and I have cards to confirm but it says use a different card and when I do it still doesn’t work
I'm experiencing the same issue as this. Since the update ti IOS 26.4, my phone has not been able to confirm my age
Issues with proving age over 18 on iPhone 17
