my iPad has been randomly shutting off and will no longer charge past 83%. This has all started since I updated my iPad and it crashed mid update. I have already taken it to the geek bar and they said nothing is wrong but obviously that is not true. Can anyone help me on this matter?
Hello.
I'm sorry to hear that - that must be annoying.
First perform a force restart
For iPads without a Home Button: Press and quickly release the Volume Up button, press and quickly release the Volume Down button, then press and hold the Top Power Button until the Apple logo appears.
For iPads with a Home Button: Hold both the Home and the Top Power buttons simultaneously until the Apple logo appears.
After that check optimised battery charging settings please
Go to Settings > Battery > Battery Health & Charging.
Check if Optimized Battery Charging or 80% Limit is toggled on.
Even if it says it's off, toggle it on and then back off again to "nudge" the software.
iPad crashing mid-update this is the serious option
Warning: This will erase everything on the iPad. Ensure you have a backup in iCloud or on your computer before proceeding.
If the update crashed mid-way, your iPad’s "firmware" (the base layer of software) is likely fragmented. A standard restore through Settings won't fix this, but a DFU (Device Firmware Update) restore will. This is the deepest type of restore possible.
How to do this
Connect your iPad to a Mac or PC.
Open Finder (Mac) or iTunes/Apple Devices App (Windows).
To enter DFU mode:
Quickly press Volume Up, then Volume Down.
Hold the Power Button until the screen goes black.
While still holding the Power Button, hold the Volume Down button for 5 seconds.
Release the Power Button but keep holding Volume Down for another 10 seconds.
If the screen stays black but your computer says "Detected an iPad in recovery mode," you’ve done it.
Select Restore iPad. This will download a fresh copy of the OS and reinstall it from scratch.
It's important to note that Apple’s diagnostic software primarily checks the physical health of the battery (cycle count and maximum capacity) and the hardware sensors. If the battery cells are healthy but the software is "lying" to the hardware about when to stop charging, the diagnostic tool often misses it because it assumes the software is functioning correctly. If a DFU restore does not fix the random shutdowns, there may be a microscopic crack in the logic board or a failing power IC (Integrated Circuit) that only triggers under heat or load—something standard diagnostics sometimes overlook.
If none of these solutions work please visit the Genius bar again at an authorised store or repair shop.
Best of luck with your iPad!
Hello.
I'm sorry to hear that - that must be annoying.
First perform a force restart
For iPads without a Home Button: Press and quickly release the Volume Up button, press and quickly release the Volume Down button, then press and hold the Top Power Button until the Apple logo appears.
For iPads with a Home Button: Hold both the Home and the Top Power buttons simultaneously until the Apple logo appears.
After that check optimised battery charging settings please
Go to Settings > Battery > Battery Health & Charging.
Check if Optimized Battery Charging or 80% Limit is toggled on.
Even if it says it's off, toggle it on and then back off again to "nudge" the software.
iPad crashing mid-update this is the serious option
Warning: This will erase everything on the iPad. Ensure you have a backup in iCloud or on your computer before proceeding.
If the update crashed mid-way, your iPad’s "firmware" (the base layer of software) is likely fragmented. A standard restore through Settings won't fix this, but a DFU (Device Firmware Update) restore will. This is the deepest type of restore possible.
How to do this
Connect your iPad to a Mac or PC.
Open Finder (Mac) or iTunes/Apple Devices App (Windows).
To enter DFU mode:
Quickly press Volume Up, then Volume Down.
Hold the Power Button until the screen goes black.
While still holding the Power Button, hold the Volume Down button for 5 seconds.
Release the Power Button but keep holding Volume Down for another 10 seconds.
If the screen stays black but your computer says "Detected an iPad in recovery mode," you’ve done it.
Select Restore iPad. This will download a fresh copy of the OS and reinstall it from scratch.
It's important to note that Apple’s diagnostic software primarily checks the physical health of the battery (cycle count and maximum capacity) and the hardware sensors. If the battery cells are healthy but the software is "lying" to the hardware about when to stop charging, the diagnostic tool often misses it because it assumes the software is functioning correctly. If a DFU restore does not fix the random shutdowns, there may be a microscopic crack in the logic board or a failing power IC (Integrated Circuit) that only triggers under heat or load—something standard diagnostics sometimes overlook.
If none of these solutions work please visit the Genius bar again at an authorised store or repair shop.
Best of luck with your iPad!
Take it to an Apple Store.
iPad turning off and not charging
