New iPhone 17e overheating during normal usage and charging

As you say, if in a couple of days the issue still persists, have the device inspected/checked out.

I also recommend that you submit your comment to Apple directly, using this form:--> Feedback - iPhone - Apple

Please keep me informed, thanks.

Giulio

TanyaBrowne wrote:

Edit : I AM experiencing more actual burns! (Auto correct fail)

• Contact Apple - Contact Apple Support - Apple Support
• Quit using the phone
• See a Dermatologist

With the millions of devices out there, if there was a defect causing burns to the user it would be all over every news site, but no one here would be able to diagnose what is going on in your case. Leave that up to the professionals.It is not really clear what you are expecting here on a Community Forum. My wife and I both have the 17e and have never experienced any burns, but that is irrelevant in your case.

I purchased my iPhone 17e brand new around the exact date this was posted and had exactly the same problem to the point that I now have a permanent scar/burn mark on my hand from it- one morning the battery had run out (because I couldn’t risk charging over night due to the actual risk of fire) and simply refused to recharge again that morning so the same afternoon I took it into apple and explained- they replaced it on the spot - the phone by then was barely two months old- which interestingly is about the same period of time before this one started doing it consistently and now is just as bad as the original one - there are quite a few other quirks and glitches but minor by comparison and on their own I wouldn’t have bothered too much but when you feel like you actually don’t want to touch the phone because it feels like it’s producing a radiating type of heat that is unacceptable I don’t know what to do but this really is poor form by apple I’ve had over 150 iPhones since they were released and some got warm etc but never ever this bad - enough to scar my hand noticably!

You normally have 14 days to return a new iPhone. Check the policy in your country. But bottom line, if you are not satisfied with the answers, and you are within the return window, just return it.

That’s the way it’s supposed to work. Aluminum is a better conductor of heat than titanium, stainless steel or glass/ceramics. The heat generated by the screen, battery, CPU, GPU, Modem (WIfi, Bluetooth, cellular) must be dispersed to the outer case, etc. to protect critical components. The heat pipe being mentioned is working exactly like designed. It uses water vapor to more efficiently move/conduct heat further away from critical components and cool them faster than just thermal conductivity.

In other words it’s working the way it’s supposed to.

askri wrote:

I’m literally just browsing the web and it’s already getting warm again. Grrr.

As stated, your phone does get warm even when browsing the web. There is nothing to be concerned about, it is working exactly like it is supposed to. The only time you would need to worry is when the heat sensor registers a value outside its expected range and if that happens you will see a thermometer on the screen with a message that your device is too hot and needs to cool down.

askri wrote:

Interesting how web browsing somehow got grouped together with gaming, as if they put the same level of load on the phone. I’m talking about simple browsing already making the device noticeably warm.

Sorry, but browsing the web does make an iPhone battery work harder. And as we've told you, when a battery works, it generates heat. You don't seem to understand the laws of Thermodynamics. If you're convinced there's an issue with your phone, schedule an appointment at your Apple Store Genius Bar and have it tested. But I'm willing to bet there's not a single thing wrong with it. Otherwise, arguing about this here is completely pointless. We aren't Apple. We are users on this user to user only forum, just like you.

Thank you for participating in the Apple Support Community.

We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.

I am also experiencing this issue with my newish (approx 1 month) iPhone 17e. The phone/battery does not become hot enough to cause the phone to shut down, but it DOES become uncomfortably hot when charging and is clearly MUCH hotter than my iPhone 17.

I am concerned about what this means for useability, safety, and long-term battery life.

As you know, we are users......just like you. I am sorry, but there is nothing more than we can suggest.

f you feel that the phone is too hot during normal operation, all that you can do is push the issue with Apple Support. You may need to ask for a supervisor or senior support person.

Support

askri wrote:

Right now I’m literally just browsing the web, and the phone is already getting warm again. iOS 26.5 changed nothing. After weeks of “it’s normal” explanations from support, it honestly feels less like troubleshooting and more like scripted reassurance.

Yes, the phone will get warm. Not sure what else you expect or why you think you are having a problem. In no way does my 17e ever feel "hot" where it is uncomfortable to hold on to. The 17e is magnitudes more powerful than your iPhone 13, the more powerful the device the more heat is generated. Your phone is doing much more the displaying a website when you are browsing, there are hundreds of processes running at lightning speed in the background all for your benefit.

Enjoy your phone, you have a good one. You are looking for a solution to a problem you do not have. As for troubleshooting, that would be the case if you are seeing the thermometer heat warning which you are not seeing, so the phone is operating within its expected heat range. If you think you need to put a case on it to be comfortable, you can do that. My wife has a case on hers and mine does not, so that is more of a personal choice.

askri wrote:

I’m literally just browsing the web and it’s already getting warm again. Grrr.

That's right. Browsing the web, watching videos, playing games, taking photos, etc., all make a battery work harder. And when a battery works harder, it generates heat. That is NOT overheating. It's natural and normal. And the connection to the internet makes a difference as well. Cellular causes more heat than a strong Wifi connection. But heat is a normal byproduct of using a cell phone.

askri wrote:

Interesting how web browsing somehow got grouped together with gaming, as if they put the same level of load on the phone. I’m talking about simple browsing already making the device noticeably warm.

Very few web pages display just static content anymore. They are made up of many URL's that pull images/content from eternal sources along with javascripts that are mini programs that run in the web browser. The goal of a powerful browser is to display this content as fast as possible and it takes a powerful device to do that quickly.

As always speed equals heat. Throttling a CPU can be done by the system to reduce heat, but no one is buying a powerful device to have the CPU speed throttled. Benchmarks are performed on devices to compare how fast operations can be performed. Would you really want to buy an iPhone 17 where the speed is equivalent to an iPhone X for the sake of having the device run cooler? That includes web browsing and the hundreds of other processes being performed in the background the same time that you are viewing the web page.

At this point, you have provided no real facts or imformation. What temperature? If the phone is overheating, you will know. We've provided you with as much information as we can.

We are users.....just like you. If Apple Support cannot provide you with an answer, we have no other suggestions and frankly your time will be wasted if you want to continue to repeat the same questions over and over on this thread.

You may need to take it to the top:

Contact - How to Contact Us - Apple

Are you going to support your post with any real facts or is this just all speculation on your part? Tell us the temperature right now and the temperature of the back of your iPhone. If you don’t want to do that, I get it. Talk to Apple Support and let look at your device. This back and forth is gonna get calmed BS. All these people trying to help you and on your end just words, no facts.