Thumbnail screenshot issues

I used to be able to delete my screenshot thumbnails and move them to trash. I can no longer do that. When I try and delete or move to trash a thumbnail screenshot I now get the message, "The operation can’t be completed because you don’t have permission to access some of the items." What is this all about? But, how do I delete or move a screenshot thumbnail to trash now? I see the screenshot is now "locked". Don't know how or when this happened? Maybe something I did and didn't realize what I had done? I also see "finder" has some play in this issue because I also can't delete the screenshot when I go to the finder app where I can see the same screenshot thumbnail. Can someone please help. Sort of weird situation I didn't have before when I could delete my screenshots thumbnails I had on the right side of my monitor.

iMac 27″, macOS 12.7

Posted on May 1, 2026 1:12 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 14, 2026 12:39 AM


The file is marked as locked or its ownership/permissions changed, likely via an accidental keystroke or a minor glitch when saving. To delete it now, unlock the file through its Info panel or bypass the lock via Finder/Terminal. 

How to Unlock and Delete the Screenshot

  • Right-click (or Control-click) the screenshot file on your Desktop or in Finder.
  • Click Get Info from the menu.
  • Look for the Locked checkbox in the window that opens.
  • Uncheck the Locked box. (You may need to click the padlock icon at the bottom right and type your Mac password first).
  • Close the Info window and drag the screenshot to the Trash normally. 
1 reply
Question marked as Top-ranking reply

Aug 14, 2026 12:39 AM in response to sciencemagic


The file is marked as locked or its ownership/permissions changed, likely via an accidental keystroke or a minor glitch when saving. To delete it now, unlock the file through its Info panel or bypass the lock via Finder/Terminal. 

How to Unlock and Delete the Screenshot

  • Right-click (or Control-click) the screenshot file on your Desktop or in Finder.
  • Click Get Info from the menu.
  • Look for the Locked checkbox in the window that opens.
  • Uncheck the Locked box. (You may need to click the padlock icon at the bottom right and type your Mac password first).
  • Close the Info window and drag the screenshot to the Trash normally. 

Thumbnail screenshot issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.