iPhone 17 Pro LiDAR fails when scanning objects.

Question

Level 1

4 points

iPhone 17 Pro LiDAR fails when scanning objects.

Hello

I have been experiencing issues with my LiDAR sensor on my iPhone 17 Pro. I use Orbit and KIRI Engine.

When starting a new scan, the "box" seems to align quite accurately with the object ; no problem so far. Once I start rotating around the object, no pictures are taken. After a few seconds the app either crashes or stops, showing :

(Orbit) "Failed: sensorFailed"

(KIRI Engine) "Failed: IdentifiError(id: FF47FDF1-C898-4607- A786-155019DE2604, error: _RealityKit_SwiftUI.ObjectCaptureSession.Error.sensorFailed)"

I tried to restart the iPhone and delete the apps, but it still occurs every time.

That said, my LiDAR sensor seems to work well when monitoring spaces, with the Measure app or Polycam.

Any help would be much appreciated.

iPhone 17 Pro

Posted on May 10, 2026 2:56 AM

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Answer 1

SravanKrA

Level 10

434,380 points

May 10, 2026 5:44 AM in response to PinkPalmtree

The app developer may not have updated their software to ensure compatibility with the iOS version your device is currently running.

If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:

Identify the app developer.
Visit their website or app store listing.
Look for their contact information or support channels.
Clearly describe the issue you are facing.
Provide any necessary information they may need.
Follow their instructions and provide feedback.
Be patient and follow up if needed.

By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support

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Answer 2

SravanKrA

Level 10

434,380 points

May 10, 2026 5:45 AM in response to PinkPalmtree

PinkPalmtree wrote:

(Orbit) "Failed: sensorFailed"

(KIRI Engine) "Failed: IdentifiError(id: FF47FDF1-C898-4607- A786-155019DE2604, error: _RealityKit_SwiftUI.ObjectCaptureSession.Error.sensorFailed)"

A normal user like me does not want to know what these analytics/diagnostic data mean.

These are meant for diagnosis when the iPhone goes for service or repair at the Apple Authorised Service Center.

Check for Conflicting Apps: If the issue started recently after installing a new app, try uninstalling it and see if the problem persists.

While I wouldn't personally act on the Analytics report you provided, I encourage you to explore it for potential improvements. Taking this step is unlikely to have negative consequences and may boost your confidence. --> General Troubleshooting iPhone Issues: St… - Apple Community

This may help you --> Share analytics, diagnostics, and usage information with Apple

If you are experiencing some serious issue in the function of the iPhone then...

Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

Apple Repair and Repair Status Check - Official Apple Support

Apple Authorized Service Provider

Find Locations - Location Selector - Apple

Contact Apple for support and service - Apple Support

Alternatively, you may ...

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

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