How to get a refund for an unauthorized purchase on my Apple Account?

Dear Apple teams,


Yesterday this problem happened to me.But I didn't do that.My daughter did this. Please help me for back my money to my account.It is unsafe for me



[Edited by Moderator]

Original Title: Refund

Posted on May 13, 2026 10:41 PM

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Question marked as Top-ranking reply

Posted on May 14, 2026 1:44 AM

Welcome and thank you for sharing your concerns, ElmarNovruz. 😉


Learn how to ⇢ Request a Refund.


NOTE: Refunds are not guaranteed, they are the exception.


According to Apple:

If your refund is approved, the funds are applied to the same payment method that you used to buy the item.


Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


Note: Once a decision has been made on your refund request, you will get a follow up email from Apple.


Learn how to ⇢ Check Refund Status.


Final Note: I have written a detailed user-tip on this subject that goes into greater detail. See ▶︎ Request A Refund for more.


Good luck! 👋🏼😉

Smiliñ 😎 Brian

2 replies
Question marked as Top-ranking reply

May 14, 2026 1:44 AM in response to ElmarNovruz

Welcome and thank you for sharing your concerns, ElmarNovruz. 😉


Learn how to ⇢ Request a Refund.


NOTE: Refunds are not guaranteed, they are the exception.


According to Apple:

If your refund is approved, the funds are applied to the same payment method that you used to buy the item.


Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


Note: Once a decision has been made on your refund request, you will get a follow up email from Apple.


Learn how to ⇢ Check Refund Status.


Final Note: I have written a detailed user-tip on this subject that goes into greater detail. See ▶︎ Request A Refund for more.


Good luck! 👋🏼😉

Smiliñ 😎 Brian

May 14, 2026 5:52 AM in response to ElmarNovruz

Here's how to request an app or media refund from Apple (From: Request a refund for apps or content that you bought from Apple - Apple Support - see the article for more detail.) If you bought this in the EU from a third party, see: About purchases not billed through the App Store or Apple In-App Purchase - Apple Support instead.

1. Sign in to https://reportaproblem.apple.com

2. Tap or click "I'd like to," then choose "Request a refund."

3. Choose the reason why you want a refund, then choose Next.

4. Choose the app, subscription, or other item, then choose Submit.

If you were charged for a subscription that you no longer want, you can also cancel the subscription using the directions in this article --> If you want to cancel a subscription from Apple - Apple Support


Read this support article for information about how long it takes to receive a refund (if you are granted one), and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support


To avoid this in the future:


You may wish to always require a password for App Store and iTunes purchases.

Click here ➔ Require a password for purchases in the App Store and other Apple services - Apple Support


Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

Change settings and restrictions in the App Store on iPhone - Apple Support


"You can use Screen Time to prevent unintentional or unauthorized purchases from the App Store and other Apple services. You can require a password for purchases, prevent certain types of purchases, or disable purchasing completely." - Use Screen Time to turn off in-app purchases on your iPhone or iPad - Apple Support See how to 'Use Screen Time on an iPhone, iPad, or iPod touch' by clicking here --> Use Screen Time to manage your child's iPhone or iPad - Apple Support


How to get a refund for an unauthorized purchase on my Apple Account?

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