Facebook app not loading on iPad after update

Leeds70 wrote:

All these login issues only began after the latest iOS update on iPad. Please sort it out. There hasn’t been a problem on my iPhone just the iPad. It’s gone on too long !

This is a user-to-user technical community. Contributors here are all end-users, just like you. Other than the site Moderators, Apple neither monitors nor participates within this Community. As such, your comments here will not be seen or acted upon by Apple Support.

If the advice that I outlined within my post of May 23rd does not address your difficulty, you can seek advice directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist with troubleshooting:

Genius Bar Reservation and Apple Support Options - Apple

Leeds70 wrote:

Yes same here. Doing both these things several times makes no difference. I wish they’d stop tinkering with the layout of the apps as well.

Any blame for App layout-changes can only be attributed to the App Developer - for Facebook, this being Meta - not Apple.

I’m really not interested in who is responsible as long as somebody who has the knowledge ( possibly like you) escalates this problem to the right person. Mere users like me try but you have to jump through so many hoops to get the message through that we simply give up ! No reply necessary.

Leeds70 wrote:

I’m really not interested in who is responsible as long as somebody who has the knowledge ( possibly like you) escalates this problem to the right person. Mere users like me try but you have to jump through so many hoops to get the message through that we simply give up ! No reply necessary.

Please understand that the Apple Support Community is a user-to-user technical forum. Contributors here are all end-users, just like you. Why would be expect other Contributors to report or escalate issues on your behalf?

Other than the site Moderators, Apple neither monitor nor participate here. As such, if you hope to reach Apple Support or Engineering teams via these forums, you will be disappointed. Similarly, an expectation that third-party Developers will monitor manufacturers forums for complaint is perhaps misplaced.

I’m having the same problem as well. FB works on my iPhone, but not my iPad. I have a slightly older version on my phone, so not going to update until this problem is fixed. I’ve sent a message to FB on my phone 5/27, but have not heard back. I also just got a message that Messenger wants to update, not going to do that either, lol!

Yes. It works on the iPhone & likewise I’m not updating the app just in case. I did update messenger. That is ok. I don’t believe anyone actually monitors the Facebook reports. I also reported it but no response. I’ve sent a report to Apple but got a reply to say they don’t deal with apps. Shame they couldn’t forward it to the right person rather than gave me links to more options.

Re IPad generation 10. Following last Apple update roughly ten days ago, Facebook will not load and Facebook Messenger is also acting up , very slow but will at least load at present. Initial Facebook issue started with having to try and load multiple times to start. This transitioned to having to restart IPad then having to uninstall and reinstall to now not starting at all, just getting the circle of death and going nowhere. Believe not a Facebook issue as it is working fine on desktop, laptop and Motorola phone on my network. ONLY started after Apple update. Please assist.

My fb screen on my iPad is black suddenly. I’ve cleared cache, uninstalled and reinstalled app and it works a few times and then is black again! Works just fine on my iPhone (same update) and online! What in the heck is going on??? Is it FB or the most recent iOS 26.5 update :(

I am having the same issue with the Facebook app on my IPad. I also got an error message that my password was incorrect when I tried to log on to Facebook using the browser on my IPad. I was able to log into Facebook on my IPhone and changed my password in Facebook, and now I can get into Facebook via the browser on my IPad.

My fb screen on my iPad is black suddenly. I’ve cleared cache, uninstalled and reinstalled app and it works a few times and then is black again! Works just fine on my iPhone (same update) and online! What in the heck is going on??? Is it FB or the most recent iOS 26.5 update :( my ıpad gets stuck also. After installing facebook from apps it doesnt login

Same here. Mine was working fine until 5/30 when I tried to open it I just saw a black screen with a slim menue down the left side of the screen. Cleared my cache, rebooted etc and nothing. I tried deleting the APP and reinstalling it and now I just get the never ending circle with the message "logging you in" .

And facebook wants to start charging? I think not.

I have done everything that has been suggested. I even restarted my I pad. I can't even restart my face recognition back to factory setting and face book still does not work. I can't even restart my face recognition

CCcochran wrote:

I have done everything that has been suggested. I even restarted my I pad. I can't even restart my face recognition back to factory setting and face book still does not work. I can't even restart my face recognition

• Facebook should have an announcement on their Support Page, but they don't.
• Facebook could have a Community Forum to discuss issues that their users encounter with their app, but they don't.
• Facebook should test their apps before release, but it is obvious that very little in-house testing is being performed since they have updated Facebook 9 times in just the last month. The users are their bug testers.
• As always, bugs in third party software are the Developers responsibility including support for their customers that choose to use their apps. It is your discretion to use or delete any app on your iPad where you are not receiving the support you deserve. As an alternative to the Facebook app on the iPad, in the meantime you can use the web version with Safari.

As for a problem with not being able to reset your Face ID on your iPad, that is an issue that can be addressed. If you are unable to remove the Face ID appearances at Settings > Face ID & Passcode to reset it or use Face ID to unlock your iPad, I would suggest creating a new post since that has nothing to do with Facebook and provide the details on what happens when you try. That way your post will pertain specifically to the Face ID issue and not hijacking a post about Facebook that is unrelated.. Things to include in that new post would be any screenshots that would help visualize what you are seeing and/or answers to these specific question.

• Is the Setting missing on your iPad?
• Are you unable to unlock your iPad with Face ID where only the Passcode is allowed? Just to confirm after every restart and in certain other situations, a Passcode will be required to unlock your iPad.
• Are you unable to remove the current Face ID Appearance?
• Are you receiving an error Message?
• What happens when you try?

Eric Michon wrote:

Had this problem since friday may 29th. Turning off Wifi, starting Facebook, Turning on Wifi then continuing the login process in Facebook worked for me. Thank you.

Excellent. Thank you for confirming that the workaround works for you too. This will doubtless help others that are encountering the same issue.

Thank you for posting this, I was already in portrait and having the same issues on my iPad so I thought I’d do as you suggested but start in landscape instead, success, I did everything else exactly as you suggested, hopefully this will help others too.