Cannot reset Macbook Neo password in Recovery Mode

I have a new Macbook Neo and am currently locked out. I don’t recall setting a password with I got it, since I have the touch ID. I am currently in Recovery Mode but cannot find where to change my password. I did reset my Apple ID password but that’s not it. And I got into my Devices, and it does not list my Neo. Any ideas? Thanks in advance for your help!

Posted on May 31, 2026 3:57 PM

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3 replies

Jun 5, 2026 3:30 AM in response to loriarglo

Thank you for your post.


If you have forgotten your Mac login password; after trying three attempts, you should find an option to reset your password with your Apple Account.


From there, you simply follow the prompts and your Mac should simply restart like normal.


NOTE: You may need to sign back into iCloud and other services after the successful login.


For a complete step-by-step guide, click here.


Need more help?


Good luck! 👋🏼😉

Smiliñ 😎 Brian

Cannot reset Macbook Neo password in Recovery Mode

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