MacBook Pro M4 Pro: High repair for screen and dent

palak274 wrote:

• Hi everyone,

I’m looking for some advice regarding a damaged MacBook Pro and whether it makes sense to repair it through Apple or a third-party service.

I have a 14-inch MacBook Pro (M4 Pro) that I purchased in August 2025, so it’s less than a year old and the standard warranty expires in August 2026.

Accidental damage is not covered under warranty ie your screen crack

AppleCare+ covers a portion of accidental damage— if you have it in your country(?)

Check Device Coverage

https://checkcoverage.apple.com

Get your mac repaired and how much will it cost

Product Service and Repair Information - Official Apple Support

"MacBook Pro M4 Pro: High repair for screen and dent: [...]Any experiences or advice would be greatly appreciated. This laptop is my primary work machine, so I’m trying to make the most sensible long-term decision."

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Why the Price?

Apple is seeing this as accidental damage --something standard warranty does not cover. AppleCare+ covers this, but with a less fee. Prices for service is at Apple's discretion.

About MY Service:

As for experiences, my 2017 MBP's screen went black 11 times. After they serviced it, they saw that I was on the phone for over 100 hours --as a result --they gave me a free upgrade, for no more than the price of AppleCare+. Apple saw it as a faulty device. During all that troubleshooting, I screenshared my iPhone with Apple, while on speakerphone with the Camera opened; in doing so, all was recording, and they had something to go by --it was on them --not me. See here: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip 

"MacBook Pro M4 Pro: High repair for screen and dent: [...]Any experiences or advice would be greatly appreciated. This laptop is my primary work machine, so I’m trying to make the most sensible long-term decision."

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About Apple Limited Warranty:

1. Go here: Apple Service and Repair for Mac Laptops - Apple Support
2. Scroll to: What's covered under warranty?
3. As it Reads: "Our warranty doesn’t cover dental damage or batteries that wear down from normal use. If your situation isn’t covered and consumer law doesn’t apply, there will be a cost associated with repairs through Apple. If your issue is ineligible for service, you may need to pay the full value for a replacement device. Check your coverage status here."

"Any experiences or advice would be greatly appreciated. This laptop is my primary work machine, so I’m trying to make the most sensible long-term decision."

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See if you have Rights:

If so, file a claim: rights provided by consumer law in your country or region.